Job Title

Operations Manager - Community EngagementSuncare is committed to "Making People''s Lives Better". We do this through providing innovative personal solutions that support people to live their life, their way. We are a Queensland based not-for-profit community services organisation and as a values-based organisation we want our staff to reflect the values that we live by:Innovative | Inclusive | Agile | Respectful | Authentic | Collaborative | EmpatheticOur customers are at the heart of everything we do and the experience they enjoy is critical to the success of our organisation. Every day, Suncare employees are making a difference to real people and making people''s lives better.In the newly created strategic leadership role of Operations Manager - Community Engagement, you will be responsible for leading and delivering strategic community engagement initiatives, business growth and service excellence that aligns with Suncares vision and values.As a member of the Senior Leadership Team, you will play a pivotal role in building strong partnerships, enhancing service offerings and driving organisational growth through community connection and customer engagement.This unique and exciting opportunity is available on a permanent full-time basis with flexibility for hybrid work arrangements that include working at our Maroochydore Suncare Community Centre and from home.More about the roleReporting to the Chief Operations Officer, you will:Lead the Charge in Community Engagement: Lead the implementation of our dynamic Community Engagement team strategy and operational plan, driving the achievement of department KPIs.Innovate and Improve: Provide insightful analysis and advice, initiate impactful process improvements, and respond proactively to business trends to enhance operational quality and efficiency.Build Strong Community Connections: Develop robust relationships with community stakeholders and identify exciting opportunities to expand Suncares presence in the communities we serve.Drive Business Growth: Lead innovative business development and promotion efforts, managing the lead pipeline to attract, convert, and onboard new customers.Manage Budgets with Precision: Develop and manage budgets for projects or operations, ensuring financial efficiency and effectiveness.Ensure Compliance and Excellence: Ensure our engagement approaches comply with relevant standards and legislative requirements, contributing to the development of organisational policy, procedures, and frameworks.Address Customer Concerns: Formulate thoughtful responses to customer complaints and concerns raised through the relevant regulating authority.Foster a Collaborative Team Culture: Cultivate a respectful and collaborative team environment, providing leadership to direct reports with a focus on quality, safety, continuous improvement, employee development, retention, and high performance.What you will bring to our teamA qualification in Community Development, Social Sciences, Business, Health or related field, or in the absence of such qualification, extensive experience leading strategic initiatives in a large and complex environment at a senior or executive leadership level.Demonstrated experience leading multidisciplinary teams to achieve strategic and operational goals.Experience overseeing business growth, customer acquisition and service development.Exceptional interpersonal and influencing skills, and proven ability to communicate, collaborate and negotiate effectively with varied stakeholders.An ability to be resilient, self-directed and highly organised to work autonomously, under pressure and hold oneself accountable to achieve targets and deadlines.An ability to keep abreast of industry knowledge including relevant Government funding, guidelines, and legislation.Willingness to travel as required to our regional offices between Rockhampton and Brisbane.What we offerNot for profit salary packaging benefitsFlexible working optionsA friendly, supportive team environment that values all voicesFitness Passport and health and wellbeing programsEmployee Assistance ProgramAdvanced technology to support you in your roleComprehensive induction plus ongoing training and developmentCareer progression opportunities in a rewarding, growth industryApply now!Ready to join our team of over 750 staff and 175 volunteers? Please apply by including your resume and a cover letter outlining why you would be a great fit for this role.As part of the recruitment process, you may be requested to undertake background checks such as criminal history, pre-employment medical, demerit point/driving history and reference checks.Suncare is an equal opportunity employer. #J-18808-Ljbffr