Job Title

2 weeks ago Be among the first 25 applicantsAbout The RoleJoin Our Dynamic Team as a Customer Service Officer in Cairns! Do you have a passion for customer service and want to kickstart your career in banking?Are you an experienced customer service professional with excellent relationship-building skills and a passion for delivering outstanding service to customers?If so, we have the perfect opportunity for you! As a Customer Service Officer, you will be the friendly face of our branch, the first point of contact for our valued customers.Your mission will be to provide exceptional customer service, helping customers explore their current and future financial needs. You''ll handle transaction activities, educate customers on using digital banking solutions, and engage in meaningful conversations to uncover opportunities in personal banking and lending.About YouWe are looking for individuals with exceptional communication and relationship-building skills who thrive in a collaborative environment. If you have a genuine interest in banking and a proactive attitude, we want to hear from you! Previous banking experience is a plus, but not a prerequisite. What matters most is your passion for customer service and your commitment to excellence.Ready to embark on an exciting career journey with us? Apply now and become a key player in our dynamic team!About UsBOQ Group is a truly unique group of challenger brands with a purpose to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal to build social capital through banking. Thats creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.BOQ Groups inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.Our BenefitsFlexible working arrangement - Balance your work and personal life with ease.Discounted financial products - Enjoy exclusive rates on our financial services across the Group.Salary sacrificing options - Maximise your take-home pay with our salary packaging options.Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.Purchase additional annual leave - Need more time off? You can buy extra leave days.Discounted private health insurance plan - Take care of your health with our special rates.Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family.Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!How To ApplyTo apply for this role at #boqgroup #retailbanking, follow the links or apply via our Careers Page.BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.Please no agency applications.Refer a FriendThis role is eligible for our Referral Bonus Program! (internal employees only)To refer a friend, please follow the steps below:Follow this link: External Job AdvertClick on Send job to a friendSeniority levelEntry levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesBanking, Retail, and Consumer ServicesReferrals increase your chances of interviewing at BOQ Group by 2xGet notified about new Customer Service Officer jobs in Cairns, Queensland, Australia. #J-18808-Ljbffr