Job Title

Customer Service Officer - Quoter page is loadedCustomer Service Officer - QuoterApply locations Orange Warehouse Support Office NSW time type Full time posted on Posted 3 Days Ago time left to apply End Date: April 20, 2025 (4 days left to apply) job requisition id R048189Join us and experience Bunnings from the other side of the counter!Whats in it for you when youre part of our team:Team discount at Bunnings and other Wesfarmers brands including KmartAccess to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave12 weeks paid parental leave, regardless of genderFun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunitiesWere genuinely invested in your career and no matter where you start with us, that pathway is yours to buildAbout the role:We are looking to recruit a Customer Service Officer to support our Commercial Building division. This exciting role will be reporting directly to the Customer Service Team Lead based in either Orange or Rhodes location.As unique as this role is, we also require an exceptional problem solver, who has the potential to make a real genuine difference by putting our team and customers always first. Being an inspirational team member who has pragmatic thinking and thrives in a fast pace environment. Being responsible for the day-to-day sales support of the commercial sales team, whilst ensuring the highest level of customer service in the network is maintained. You will have sound in-depth building / construction & supply chain knowledge and experience paired with excellent influence skills that enable the team to thrive while ensuring continuous success & development of our commercial strategies.Whats involved:Process Purchase Orders for our Volume ClientsContribute to a great team cultureBe the conduit between our customer service teams & order fulfilment sitesBuild strong relationships with all Internal stakeholdersSupport accurate orders for our account management teamsWork with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customersListen & action customer feedback to improve overall customer service experience whilst supporting the relationship and retention of our customer baseIdentify performance issues and coach team membersAddress accuracy & attention to detail regularlyMeet key performance indicators including all process and proceduresYoull need:Territory Qualification or similar would be idealBuilding / Construction knowledgeStrong previous leadership experienceStrong Admin SkillsStrong attention to detailBe open to coaching and supportive feedbackExcellent telephone mannerGood verbal and written communication skills.Resilient with the ability to problem solveOpen to new and work within a continuously improving environmentCustomer-focused; responsive to customer needs.A strong desire to keep up to date with the latest trends in the whole of house offer and developments in building products and material supply requirements in construction.Strong planning & organising skillsComputer literacy with Microsoft Suite and SalesforceYoull be part of a workplace where youll feel like you belong.Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at jobs@bunnings.com.au and a member of the team will be in touch.About UsBunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We''re a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.By joining our passionate and diverse team, you''ll have the opportunity to grow, develop, have fun and make a positive difference to our customers and the communities where we live and work. If youre ready to roll up your sleeves and build something great together, apply today.Please note if you are offered a role with us, background checks may be required. This can include police, employment and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.About UsWe are the leading retailer of home improvement and outdoor living products in Australia and New Zealand, and a major supplier to project builders, commercial tradespeople and the housing industry.Our ambition is to provide our customers with the widest range of home improvement products in accordance with our lowest prices policy, backed with the best service.Our Team Members are the soul of our business, and bring this vision to life every day in our stores throughout Australia and New Zealand. "We''re building the best ... our team makes it happen".Our CommitmentAt Bunnings, we believe a diverse team creates the best mix of perspectives which helps us innovate and make better decisions. We want our team to have diverse thinking, perspectives, backgrounds and education, which supports us in representing the local communities we serve and so our team can bring their whole self to work.A diverse and inclusive team makes everyone feel valued, respected and connected at work. Were committed to creating a safe and supportive work environment for all team members regardless of age, disability, gender identity, sexual orientation, race, ethnicity or background. #J-18808-Ljbffr