Job Title

Floor Manager (SM Expression of Interest) - Martin PlaceAre you passionate about the fashion industry and eager to kickstart your career? Were looking for enthusiastic individuals to join our team!If you are successful in being selected for this role, you will be offered a contract as a Floor Manager and enrolled in a training program. This program is designed to prepare you for a Store Manager role and offers you a unique opportunity to gain hands-on experience from industry experts and develop essential leadership skills in a vibrant retail environment.Please note that progression to a Store Manager role is based on role vacancy and your suitability at the end of the program.What you will learn:Comprehensive training and development programCustomer Service ExcellenceStore OperationsBusiness AcumenPeople Management and LeadershipKey Responsibilities Floor Manager:As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you''ll take the lead in delivering exceptional service and operational excellence.Offering customers a high level of service through styling advice, product knowledge and store experienceAnalysing selling information and working with the store manager to maximise the sales performance of your departmentLeading a team of sales assistants to achieve excellent standards of serviceSupporting recruitment and ensuring induction and training of new starters is carried outAssisting the Store Manager in identifying future talents and putting together development plans to support their progressionOverseeing store operationsBeing a brand ambassador and providing the best experience for our customersStepping into the role of Store Manager in their absenceQualificationsFor the role of Floor Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value.What You Need to Succeed:KnowledgeYou understand what makes a great customer experiencePrior retail or customer-facing experienceMotivationYou enjoy creating a positive work environment and leading a teamYou are results-focused & enjoy multitaskingYou enjoy developing yourself & othersBehaviourYou contribute to building a well-functioning team and embrace different points of viewYou stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experienceYou support others to grow by giving constructive feedbackYou are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactionsYou take initiative and personal responsibility for achieving set tasks and providing our customers with a great experienceYou are able to prioritise efficiently and adapt to sudden changesYou communicate clearly & concisely, actively listening to other perspectivesYou see opportunities to improve everyday processesPast AchievementsExperience in driving sales through othersAdditional InformationThis is a full-time position with a contract of 38 hours a week.BenefitsWe offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program HIP.Clothing AllowanceAnnual LeaveDevelopment OpportunitiesInclusion & DiversityAt H&M Group, were determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionRetail #J-18808-Ljbffr