Job Title

Account Manager - Label Power Pty LtdLocation: Acacia Ridge, Brisbane QLDPosition: Full-time Internal Account ManagerWe are seeking an experienced, highly motivated and adaptable Internal Account Manager to join our friendly, supportive and successful team. Label Power prints high quality full colour labels and provides cost-effective printing solutions. Based in Acacia Ridge, we design and print full colour labels, stickers and tags - including beer labels, chemical labels, cosmetic labels, food labels, wine labels and custom labels. Label Power uses state of the art digital and flexographic printing technology to print stunning and creative labels.About the Position:This is a permanent, office-based, full-time position where you will be provided with a terrific opportunity to put your exceptional account management and/or label manufacturing experience and skills into action, building strong relationships with an established customer base to drive performance and sales. Proven experience in a similar Account Management role and/or label manufacturing business is essential. You will be responsible for managing the retention and growth of a portfolio of existing customers to maximise their long-term value, proactively seeking new business opportunities within your customer base.Additional Key Responsibilities for the Role:Performing as a true business partner for all matters specific to your accountsBuilding and maintaining strong, long-lasting customer relationships, based on trust and respect.Providing complete customer account management, providing the total customer solution and experience.Understanding the needs of each account customer and create solutions to meet/exceed their needs.Communicating regularly with customers to understand their needs and explain product value, ensuring satisfaction by keeping customers informed about new products or services that might be of interest.Identifying industry trends and maintaining updated knowledge of company products and services with the view to support accounts.Maintaining a thorough technical understanding of printing methods and product options to further assist and support account customers.Identifying opportunities to increase sales and further retain customersCollaborating with internal departments to facilitate customer need fulfilment.Implementing a purposeful call planning cycle.Keeping accurate records and sharing solid information using internal systemsActing as a customer advocate with a focus on improving the customer experienceSupporting the overall strategy for assigned accounts, incorporating business account goals and objectives.About You:To be successful in this role you will have strong customer service skills and proven results in account management or in another role within the label manufacturing industry. You will work collaboratively with the sales, estimations, production and customer service teams and enjoy working in a fun, collaborative and supportive environment. Your resilience, outstanding communication and time-management skills, together with your ability to work under pressure and multi-task is paramount to success in this role. We are looking for an individual who is happy to hit the ground running, with a team cheering and supporting you all the way!To truly thrive in this role, you will possess:Strong account management experience and customer service skillsExperience and understanding of the label manufacturing industryA passion for ensuring customer experience standards and procedures are encouraged, supported and maintained for both internal and external stakeholdersA strong results focus with exceptional attention to detailWillingness to learn and embrace new challenges and opportunitiesA genuine, warm and engaging personalityThe ability to remain professional and composed in all situationsAdvanced in MS Office Suite, with minimum intermediate level proficiency in Excel and Word.Outstanding communication and administration skills;Ability to thrive in a fast-paced, fast-turn-around business;An exceptional work ethicThe ability to collaborate effectively with team and customersAble to work both independently & within a team.This is a challenging and hugely rewarding role that requires the successful candidate to apply an adaptable and resilient business-minded approach.What we offer:We offer a fun, supportive and collaborative team environment, with a diversity of future opportunities, where the successful applicant can continually grow and develop their career through their positive attitude, strong performance, excellent results and team contribution.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionSales and Business DevelopmentIndustriesPrinting Services #J-18808-Ljbffr