Job Title

Technical Support Engineer - ThermalWe are seeking a Thermal Technical Support Engineer to strengthen the technical support team for all Vertiv thermal products. Leading support across mechanical, electrical, quality, monitoring, and controls. Lead in the troubleshooting of direct expansion, chilled water, high density, and liquid cooling systems. The ideal candidate will possess deep expertise in thermal dynamics, demonstrate strong leadership skills, and drive continuous improvement initiatives.ResponsibilitiesLead the support and advanced troubleshooting of thermal management systems.Mentor and support team members, fostering a collaborative environment and promoting technical growth within the team.Work closely with R&D and Offering to integrate new technologies and solutions into existing systems effectively.Implement best practices and innovative solutions to enhance thermal management processes and drive continuous improvement.Oversee implementation of upgrade/retrofit programs first article testing in the lab or at customer sites.Identify and resolve issues related to thermal performance, including diagnosing and addressing problems in thermal products.Provide technical support across mechanical, electrical, quality, monitoring, and control systems to ensure seamless integration and performance of thermal solutions.Onsite travel to address escalated issues and/or attend customer meetings.Lead the development and maintenance of technical documentation, and support content for thermal products.Communicate effectively to understand customer needs, provide technical support, and resolve issues, ensuring high levels of customer satisfaction.Lead or participate in NPDi process for new thermal product offerings.Monitor industry trends and emerging technologies in thermal management and cooling systems and provide recommendations for incorporating these advancements into current processes.Stay abreast of HVAC and AHRI codes and standards for thermal products.Stay informed about new products, revisions, updates, and upgrades that may affect product operation.Monitor spare part consumption and review safety stock levels.Lead special projects and assignments as directed.Perform other duties as assigned.QualificationsBachelors degree in Mechanical, Thermal, Thermal Dynamics, or a related Engineering field.5+ years experience in Thermal Management interacting with customers on a technical level.Working knowledge of Direct expansion, chilled water, high density, and liquid cooling systems.Deep expertise in thermal dynamics and proven ability to optimize complex thermal systems.Must be able to read and interpret electrical diagrams, piping drawings, and blueprints.Seniority levelNot ApplicableEmployment typeFull-timeJob functionAppliances, Electrical, and Electronics Manufacturing and Electrical Equipment Manufacturing #J-18808-Ljbffr