Job Title

Are you ready to step into a role where every day brings a new adventure? Certis Security is on the hunt for vibrant individuals to join our team as Control Room Operators, dedicated to ensuring safety and serenity at a major retail hotspot in Cheltenham, Victoria.We are seeking dedicated and vigilant full-time Control Room Operators to join our dynamic team. As CRO, you will play a pivotal role in maintaining operational security, providing real-time support to on-ground teams, and ensuring the safety of client assets through advanced monitoring systems.This position offers stable, full-time employment with opportunities for growth based on performance.Key Responsibilities:Monitor and manage live security feeds, ensuring rapid detection and response to incidents.Communicate efficiently with on the ground security personnel to coordinate effective incident responses.Maintain detailed and accurate records of incidents, system malfunctions, and escalations.Perform regular system health checks and troubleshoot technical issues.Respond to alarm activations, providing immediate assessment and escalation where necessary.Deliver top-tier service, always acting with professionalism and integrity.Skills and Experience Required:A current Security Licence with CRO endorsement.Valid First Aid Certificate.Previous experience in a control room environment.Full working rights in Australia.Exceptional communication skillsboth verbal and written.Strong problem-solving skills and the ability to make critical decisions under pressure.Tech-savvy with the ability to navigate various computer and monitoring systems.Availability to work a rotating roster, including nights, weekends, and public holidays.Benefits & CultureFriendly and inclusive environment.Growth and development are supported and promoted.A discount program where employees, and their family members, can save at over 400 retailers Australia wide.A well-being program that provides advice about mental, physical, and financial well-being.An Employee Assistance Program (EAP) that is available to employees and their families.Cultural diversity is valued and supported.Emphasis on learning and development, where a state-of-the-art LMS is available to all employees.Diversity StatementWithin Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter. #J-18808-Ljbffr