Job Title

The Victoria Hotel - Food and Beverage AttendantThe Food & Beverage Attendant plays a crucial role in ensuring our guests receive top-notch service and have a memorable experience. You will be responsible for taking orders, serving food and beverages, and maintaining a welcoming atmosphere whether it is at the bar, in the restaurant, room service, conferencing and/or events.Key AccountabilitiesGreet and Seat Guests: Warmly welcome guests, assist with seating arrangements, and provide them with menus.Take Orders: Knowledgeably describe menu items, answer questions, and take orders accurately, noting any special requests or dietary restrictions.Serve Food and Beverages: Deliver food and drinks promptly and ensure they are presented according to standard.Check on Guests: Regularly check in with diners to ensure they have everything they need and address any concerns.Maintain Cleanliness: Keep the area clean and well-organised, including clearing tables, resetting, and restocking.Collaborate with Kitchen Team: Communicate orders to the kitchen and ensure that food is prepared correctly and delivered promptly.Handle Payments: Present bills to guests, process payments accurately.Upsell and Promote: Suggest additional menu items, specials, or beverages to enhance the guests experience.Handle Guest Requests: Address special requests and accommodate guests'' needs to the best of your ability.Safety and Hygiene: Follow safety and hygiene protocols, including proper handling of food and beverages, as well as maintaining a clean and safe work environment. Adhere to health and safety regulations.Flexibility in work schedule, including evenings, weekends, and holidays.Key Performance IndicatorsAccurate task completionAchieving team targetsSkills & ExperienceThese are the desired skills and experience for this role:Previous experience in a similar role.Proven knowledge of food and beverage items, including wine and cocktails (training will be provided).Must be able to stand for extended periods and lift heavy items.Behavioural CapabilitiesCollaboration: Accepts and appreciates other people; demonstrates courtesy and compassion; supports, encourages, and thanks others; consults, listens, and understands others; promotes diversity and builds morale, team cohesion, and collaboration.Communication: Understands spoken and written information; speaks and writes clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly.Dependability: Focuses on understanding and addressing customer needs; sets ambitious standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritises work activities; shows commitment to the organisation.Resilience: Works productively under pressure; maintains a positive outlook; controls emotions; handles failure or criticism well and learns from it.Adaptability: Adapts well to ambiguity, change, and diverse cultures; finds positive opportunities in these circumstances.Delivering Results: Sets objectives that align with team and organisational goals; develops plans, commits to timelines, and uses time effectively; anticipates, allocates, and monitors resources to deliver work requirements; documents job information.Minimum RequirementsA current and up-to-date RSA qualification.Professional manner & grooming.Adaptable to the fast-paced & dynamic hotel industry.Flexibility and can work 7-day rotating roster including Public Holidays.Coffee-making experience a must.A positive & enthusiastic attitude with the ability to multi-task.Experience with POS Systems.You have a positive attitude and loads of initiative.You are creative, with an entrepreneurial spirit.You''re a fast thinker and make decisions on the run!You like working in a fast-paced environment with something always to do.You have a passionate work ethic. #J-18808-Ljbffr