Job Title

About YouWe are looking for a highly skilled and experienced candidate to become a Field Service Team Manager.The successful candidate will be responsible for leading a team of competent FSEs, including day-to-day coordination and operations, ensuring service excellence, and providing a strong safety culture to the team while driving them towards achieving and exceeding their goals.Employee Benefits25 days annual leaveLife InsuranceAccess to EAP servicesHybrid workLocation & TravelThis role will be placed in Sydney, reporting to the Field Service Manager Australia. Travel is expected to visit branch offices and customers.Roles & ResponsibilitiesManagementLead and manage the team, giving direction and ensuring that they are performing with a strong customer-oriented mindset.Lead recruitment and onboarding processes for the team.Develop, motivate, and coach direct reports, ensuring proper competence development by driving internal and external training. Ensure that Engineers with the correct skills are utilized for the relevant jobs.Conduct employee reviews, including competence profile and skills matrix updates, and performance development plans when required. Manage performance issues within the team appropriately and quickly. Support the team in developing career paths and succession planning.Cost-effective management of the team aligned with the approved budget for operations (general purchases) and according to sales quotations (jobs related costs).CoordinationOverall responsible for planning and daily management of Service Engineers'' work schedules, supported by a Coordinator.Receive service requests from sales, assess the service requirement, and communicate with sales/customers if clarification is needed.Ensure effective communication with customers on job planning and coordination of jobs with the team.Prepare assessments ready for quotations and check final service reports and job costings.OtherMechanical knowledge or understanding to aid in responding to technical issues.Secure a strong QHSE culture within the team.Ensure that the team is equipped with the right tools, PPE, and conduct frequent audits on tools and equipment. Ensure all tools and equipment are calibrated and documented.Collaborate with the sales team and Service Operation management in service transformation initiatives.Be accountable for the team''s KPIs. #J-18808-Ljbffr