Job Title

At the Suffolk Building Society, were more than just a financial institution were a close-knit, community-focused building society with big ambitions and an even bigger heart. Were looking for a fixed term Quality Assurance Assessor to help ensure our members receive excellent service, every time.This is an exciting opportunity to join a small but passionate team where your voice will be heard and your work will make a genuine impact. If you believe in doing things properly and want to be part of an organisation that values integrity, inclusivity, and continuous improvement wed love to hear from you.ResponsibilitiesAssessing and monitoring customer interactions (calls, emails, digital channels) to ensure compliance, accuracy, and excellent member experienceIdentifying trends and areas for improvement, and sharing feedback and working with teams to enhance service deliveryWorking collaboratively with compliance, operations, and training teams to promote quality and consistencySupporting process improvements and helping embed a strong culture of quality across the societyBenefitsLife Insurance and wellbeing programmesEnhanced family leave policiesPersonal development opportunities and training supportOpportunities to volunteer and support local charitiesA real chance to shape how we do things in a growing organisationLocation: Ipswich Head Office, Freehold House, The Havens, Ransomes Europark, Ipswich, IP3 9SJ.Department: CEO''s OfficeJob Title: Quality Assurance AssessorSalary: 30-35,000 depending on skills and experience #J-18808-Ljbffr