Job Title

Business Function: Information TechnologyParent Business Function: Digital, IT & AnalyticsTime Type: Full timeWorker Sub-Type: PermanentEntity: VII PTY LIMITEDCompany DescriptionAbout UsFounded in the Queensland outback in 1920, Qantas has grown to be Australias largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Groups main business is the transportation of customers and freight using two complementary airline brands Qantas and Jetstar operating regional, domestic, and international services.Job DescriptionChallenge yourself to drive positive outcomes in the Application Support Engineering teamPartner with the business to provide effective planning, analysis and adviceFull time permanent position based at our head office in CollingwoodAs Viis Senior Application Support Engineer, you will work for some of Australias top retail brands. You will provide technical support to Vii Clients and Account Managers to increase client program value within the Vii business. Youll investigate and resolve customer inquiries, reporting requests, and scheduled tasks. You will have the opportunity to work on website development and undertake testing of the Vii system to ensure all existing and new functionality is correct prior to a production release.This is an operational role which responds to user inquiries, assesses problems and issues, and leads the resolution. You will be empowered to troubleshoot and should possess basic technical skills to address issues.To be successful in this role you will have:8 years of general IT experience with a focus on application support or software developmentTertiary qualification in Information Technology or Computer Engineering disciplineCapability in the following: Investigation of possible bugs or anomalies in data/system behaviour, Website maintenance and design, and Participation in the code review and quality assurance processExposure to developing, maintaining, and executing test casesStrong lateral thinking and problem-solving skillsExcellent analytical skills to collate, interpret, prepare, and present useful information to a varied audienceAbility to work under pressure and achieve deadlinesHighly articulate in both written and verbal communication skillsAbility to context switch, multitask, and manage multiple prioritiesStrong sense of teamwork and experience in working within a team to achieve common objectivesExhibit high energy levels and strong personal drive in a changing environmentIn this role, you will:Provide Production Support including:Bug fixesDevelopment of stored proceduresInvestigation of possible bugs or anomalies in data/system behaviourWebsite maintenance and designDocument root cause and fixMaintain knowledgebase and ensure it is up to dateProvide timely updates on issues and adhere to SLAParticipate in the code review and quality assurance processBuild strong working relationships with key stakeholders by providing expert technical support and guidanceWork closely with business and technical teams to troubleshoot IT incidents and problemsUnderstand CI/CDParticipate in after-hours technical supportResponsible for designing, coding, testing, and maintaining associated services using frameworks such as SQL, CSS, HTML, C#.NET, ASP.NETUnderstand distributed computing and complex multi-tier applicationsUnderstanding of and Web service APIPractice sustainable incident response and blameless post-mortemsDrive own professional development to ensure currency of knowledge in relevant areas of expertiseEnsure PI and other sensitive data remains consistent with our privacy policy and relevant legislationWhy Qantas?If youre successful in your application, youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, weve got a great track record of supporting our people to take their career in many different directions; the destinations are endless.The Qantas employee benefits program offers amazing benefits that extend well beyond travel.We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.Well give you access to thousands of rewards: Through our partnerships, we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure, and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.Well support your wellbeing: Whether its learning to better support your own and others mental health, our interactive wellbeing app, or your very own tailored nutrition plan.Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation.Be a part of something special and play your part in the Qantas story get in touch today!Applications Close: 11:59pm Monday 27 January 2025 #J-18808-Ljbffr