Job Title

What Makes a McKibbon Front Desk Agent?The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests needs are properly addressed.A Day in the Life:You will anticipate guests needs, respond promptly and acknowledge all guests in a timely manner.You will maintain positive guest relations at all times.You will resolve guest complaints and ensure guest satisfaction.You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.You will process all guest check-ins, and verify registration information with the guest.You will handle overbooked or ''walked'' guests.You will accept and record wake-up call requests.You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).You will resolve discrepancies on the room status report with housekeeping.You will train with and learn Food and Beverage operations to fill in as needed.Requirements:Previous experience working as a front desk agent or in a similar roleA high school diploma or equivalent vocational training certificateExperience working at a hotel establishment (highly desired)Proficiency with computersBasic math skillsThe ability to provide excellent customer service and maintain a professional demeanor at all timesThe ability to input and access information in the property management system and/or points-of-sale systemIdeal Skills & Qualities:Great verbal and written communication skillsThe ability to create a fun and supportive working environmentPerks & Benefits Beyond the Basics:We know that hospitality starts from within, and thats why we value the employee experience as much as we value our guests experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment thats equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:Full Time Associates:Comprehensive benefits package including medical, dental, and vision Life insurancePet InsuranceShort and long-term disabilityPaid time off and holidaysTuition assistanceFinancial & Occupational Wellness: All AssociatesCompetitive Compensation with incentives (incentives vary by position)401K Savings Plan with 50% matching fundsAssociate referral programBrand and company training classes, workshops and conferences for career growth and development (varies by position)Wellbeats APP to support physical and mental wellnessPersonal Wellness: All AssociatesFundraising matching funds programTeam volunteer opportunities24/7 chaplain servicesExclusive hotel rate discountsAny state specific holiday, vacation or benefit requirements will apply #J-18808-Ljbffr