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About UsJoin a well-established soft service facility company in delivering essential services to clients across the region. We pride ourselves on our strong reputation for quality, reliability, and customer satisfaction. As part of our team, youll benefit from hands-on training, mentorship, and clear pathways for career advancement.The OpportunityWe are seeking a motivated and performance-driven Operations Manager to lead our service delivery across the Rockhampton region. This role involves managing multiple client sites, leading frontline teams, ensuring service excellence, and identifying opportunities to grow the portfolio and regional presence.In this role, you will:Lead and support a team of cleaners and site supervisors to deliver high-quality services.Build and maintain strong client relationships, resolving concerns proactively and professionally.Identify and implement service improvements, streamline operations, and seek new growth opportunities.Manage recruitment, training, and performance across your team.Oversee timesheets, payroll checks, and performance KPIs to drive operational outcomes.Maintain compliance with all safety standards and legislative requirements.Manage site consumables, equipment servicing, and periodic cleaning works.Proactively identify and pursue new client opportunities to expand the portfolio.About YouWe are looking for a proactive leader who can drive team performance and foster client confidence.You will bring:Experience managing teams within commercial cleaning or service-based operations.Strong people leadership and staff development skills.A solution-focused mindset and strong organisational ability.A client-first approach with excellent interpersonal and communication skills.Good working knowledge of WHS, compliance, and service standards.Whats On OfferCompetitive salary packageFully maintained company vehicle, phone, and laptopOngoing professional development and trainingCareer advancement in a growing national businessOur ProcessShortlisted candidates will be required to undergo background checks including (but not limited to) police checks, right-to-work verification, and pre-employment medical screening (including drug & alcohol testing).We are proud to be an equal opportunity employer and welcome applications from Aboriginal and Torres Strait Islander peoples, veterans, and individuals of all backgrounds, abilities, ages, and experiences. #J-18808-Ljbffr