Job Title

Support Officer (Fines & Debt)Multiple Full-Time (35hpw) Permanent OpportunitiesLocation flexible across Gosford, Maitland or Lithgow with hybrid workingSalary range $82,193 - $90,001 pa + superWho we areRevenue NSW is the states principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.The opportunityAn exciting opportunity has arisen for highly motivated Support Officers to join the Customer Service Operations Team within Revenue NSW.You will provide timely and accurate information and advice to NSW customers, ensuring high levels of customer service and a quality customer experience that is easy, convenient, and as secure as possible.We work in a fast-paced contact centre environment delivering positive experiences for our customers whilst assisting the NSW Government in resolving fines and outstanding debt. Your infectious energy and passion for teamwork will be welcomed into a high performing operation.What you will bring to this roleExperience in a contact centre or within a similar setting, with the ability to work within a scheduled environment across a 7am to 7pm bandwidth.The ability to deliver multiple customer service activities and services in line with business needs.Proven ability in providing a range of administrative and processing tasks with accuracy and efficiency in a high-volume work environment.Excellent written and verbal communication skills.The ability to follow complex knowledge management processes.You are an excellent communicator, with a strong commitment to achieving results, exceptional customer service, and strong attention to detail. You are comfortable and confident navigating challenging conversations, displaying resilience and courage.Our teams operate from 7am 7pm, Monday to Friday, and team members work in a scheduled environment to support the team and our customers across this span of hours. While hybrid working options are available, all roles must be worked principally from an approved office location.How to applyPlease attach your updated resume and a cover letter (maximum 1 page) outlining how you meet the skills and experience required for this role.Further InformationSalary Grade 3/4, with the base salary for this role starting at $82,193 base plus superannuation.Click Here to access the Role Description. For enquiries relating to recruitment, please contact Neha Bajaj via neha.bajaj@customerservice.nsw.gov.au.Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Wednesday 16th April 2025 @ 10amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), please contact neha.bajaj@customerservice.nsw.gov.au or 02 9494 8351. #J-18808-Ljbffr