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Job Category: Community Services and DevelopmentMake a difference where it matters mostAt Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (202429) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.Join us in building a better future, one home at a time.Why you will love working with usJoin a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.Purposeful impact make a meaningful difference in peoples lives by supporting inclusive, safe, and affordable housing.Growth and development enhance your skills and advance your career through tailored learning opportunities.Balance that works enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.Valuable benefits increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.Supportive culture be recognised and celebrated in an inclusive, values-driven workplace.Job DescriptionAbout the roleYou will help residents with complex needs sustain safe and stable housing. Your collaborative, strengths-based approach will support tenancy stability and wellbeing through advocacy, support planning, and connection to services.This role is ideal for someone who is a strong communicator who thrives in complex environments and genuinely cares about social justice and housing equity.Deliver tenancy support services using a trauma-informed, person-centred modelManage a dynamic caseload of residents with complex needsDevelop support plans and coordinate engagement with external support providersMonitor tenancy risks and work with Housing Officers to stabilise tenanciesContribute to internal training, service delivery improvement, and community wellbeingEmpower residents to achieve housing independence and social inclusionAbout the teamThe Customer Services division is central to delivering responsive, resident-focused services that foster safe, inclusive, and supportive housing communities. We design and implement housing services that prioritise resident wellbeing, accessibility, and satisfaction, utilising customer insights to inform continuous improvement. It ensures residents receive personalised support aligned with their diverse needs, enhancing quality of life and community connection.Desired Skills and ExperienceAbout youYou will have:Qualifications in community services, mental health, social work, or similarExperience working with people with complex needs or from vulnerable backgroundsSolid understanding of tenancy support, advocacy, and stakeholder engagementConfidence in crisis management and navigating challenging behavioursCommitment to Housing First, recovery-oriented, and strengths-based practicesYou must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.Our values in actionEverything we do is guided by our shared values:Putting people first we listen, respect, and respond to our communities.Working together collaboration helps us achieve better outcomes.Doing the right thing we act with integrity and accountability.Acting boldly we innovate to address current housing challenges.We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.Belong at Housing ChoicesWe are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.How to applyApply now via clicking the Apply button.Applications close: Tuesday 6 May 2025 unless a suitable candidate is identified earlier.For further information, please contact Chelsea Isaacson, People & Culture Business Partner at (03) 8636 9408.If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV. #J-18808-Ljbffr