Job Title

Company DescriptionMedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.We are seeking an enthusiastic and driven Customer Services Officer with prior experience in delivering exceptional customer service.Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.Job DescriptionResponsibilities will include but are not limited to:Liaising with customers to plan and implement agreed servicesScheduling of appointmentsMaintaining busy inboxes, with queries, appointments, and non-appointment servicesProviding administrative and operational support to consultant practitionersProviding information and advice to customers, or prospective customersUndertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing, and supporting the greater team in generalQualificationsTo be considered for this role you will have:Demonstrated ability to provide excellent customer serviceExcellent verbal, written, and interpersonal communication skillsDemonstrated ability to work independently and within a group environmentA personal approach that is enthusiastic, friendly, and helpfulStrong prioritization skills while maintaining a level of flexibilityAttention to detail is a mustComputer literacy, with proficiency in Microsoft Office (Word/Excel)mlcoa offers an exciting and fast-paced team environment where client focus, team spirit, drive, and respect are key features. Ours is a growing business and opportunities abound for talented performers.Additional InformationWhy join us?Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased LeaveEmployee Referral Program Be rewarded for successfully recommending great talentThorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businessesYou are welcome here.Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills, and ways of thinking. We value all these differences.We are an Equal Opportunity Employer, proudly welcoming people with disabilities including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team.We are happy to adjust our recruitment process to support accessibility needs. #J-18808-Ljbffr