Job Title

Practise Manager - RoboFit NSW Based RoleBe a part of new and emerging technology and having an impact in the rehabilitation sector.Expand your professional skills in a growing company.Build an admin team that supports our clients and team to reach their goals.A bit about us (we''ll keep this part short)We are a scale-up company in the process of expanding our sites and services to help more of our community Never Say Never. We are looking for individuals who enjoy a challenge while digging in with team members to solve important challenges.We are looking for someone who is passionate about driving impact for our clients and is able to hit the ground running. This role offers the flexibility to be based at any of our three NSW clinicsParramatta, Mascot, or Wollongongwith adaptable hours across a 45 day work week.If you love technology, innovation, growth and are thrilled by the idea of pioneering innovative technologies and practices within the RoboFit family, keep reading!If we look into our crystal ball here are a few areas you can have an impact over your first year:Firstly, you will work with our founding team to get acquainted with our customers. Our customers will play an important role in your day-to-day, so getting to know them, their needs and how we can help them is key.You will work across foundational RoboFit sites and in the setup of new sites to help delight existing and new clients. Using your skills, you will test and learn to help develop the optimal customer experience that captures how we can be the easiest and best part of our customers'' day while helping them explore whats possible.Your ongoing learnings and insights will help inform and adapt our expansion as we grow our team of therapists and our clinics.You will build relationships with our therapists and broader RoboFit team and stakeholders, helping the team to win together.In launching new sites, you will manage our waitlist and work closely with the team to make sure we hit the ground running.Beyond day one: we value people who are determined and show initiative. With our plans for growing our business, we are open to collaborating to support you in your professional development alongside this role. We have some big plans and can''t achieve these without you and our RoboFit team.Lets talk about youYou have a solid background in healthcare, practice management, or customer service, with hands-on experience navigating NDIS, DVA, Medicare, and other key funding bodies. You''ve successfully led practice teams, fostering a supportive and high-performing environment where individuals are empowered to reach both their professional goals and full potential.You are energetic, organised, and efficient. You love interacting with and helping people and you are eager to continually learn in an ever-changing, exciting environment.You are willing to get involved, own your role, and support the team to win together.Your instinct is to pick up the phoneIn an online world, while you will have impressive written communication skills, we believe that it isnt until you jump on the phone with someone that passing comments capture what it really is they are looking for, what energizes them, or what is holding them back. You are keen to bring this data back to the team as each challenge can have an embedded opportunity.You arent all talk you are also results drivenA core aspect of our team culture is that we win together. Each person in the team knows where the bus is heading and which role they play on the journey. While roles may evolve over time, you know how you can have an impact on yours and the wider teams success today and you are driven to achieve.Unreasonable hospitalityWe may be in healthcare, but what sets us apart from the herd is that we are passionate about customer service. Your instinct is to help the customer find the right path. Youre not afraid to talk to people in person, write or call customers to see how they are progressing and thinking about ways that we can delight them.You can motivateYou are great at telling a story that brings people on the journey, helping them to see the value in what needs to be done and helping to get it done.You are passionate about being organisedYou love admin, being organised and organising others, so much so that you implement ways to help organise the entire team. You feel a sense of achievement when you tick something big off your to-do list.Learning is in your DNAThere are parts of your job you dont yet know that you dont know, but that doesnt scare you. You are comfortable with change, learning new skills and ways to communicate and wow our customers.You are innovative and love to improveIf things are working well, you follow the plan. But if you notice that something isnt quite right, you love to take the lead, testing and improving until it works. In an environment where mistakes are ok, you know that change is worth a try and a great way to learn.Being different is a part of our DNA, but it is important that every single customer receives the same extraordinary level of service. Our customers should leave our clinics knowing that they have been heard and that we are here to help and support them.To apply please email your resume and cover letter to careers@robofit.com.au. Learn more visit www.robofit.com.au.How do your skills match this job?Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years'' experience do you have as a practice manager?Do you have experience in administration?Do you have customer service experience?How many years of people management experience do you have? #J-18808-Ljbffr