Job Title

Crown Resorts is a great place to visit and its an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, youll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.The roleCrown Towers Sydney is looking for experienced Front Office Attendants to join the team on a full-time basis. Working in a fast paced and highly interactive environment, our guest satisfaction and luxury guest experiences are at the heart of everything we do and as a Front Office Attendant, you''ll be key to ensuring that our guests, visitors and VIPs are provided with the highest levels of service during their stay. Youll work collaboratively with various departments including Gaming, F&B, Bell Services, Housekeeping and Concierge to deliver unforgettable stays, whilst gaining professional development and training in an iconic, integrated resort.Some of your key responsibilities will involve:Checking in and checking out guests, ensuring smooth front-desk operationsAppropriately allocating rooms and escorting guests to their destination as requiredConfirming and processing accurate payment processingUsing the Opera PMS system to accurately enter guest information and visit history is up-to-dateProviding tailored and elevated guest experiences, including organising taxi/limousine servicesEstablishing quick and genuine rapport with guests and visitorsAnswering guest queries and offering assistance when guests may require additional supportAssisting in the reservation processes where requiredYoull have:Demonstrated experience in a front office, reception, or guest relations roleExperience in a fast-paced, premium and customer-first environmentKnowledge of Opera Property Manager System is highly regardedAbility to work across a 24/7, rotating roster (including weekdays, weekends, evenings, overnights and public holidays)A customer-oriented mentality with desire to always go above and beyondStrong communication skills and ability to manage multiple tasks in a fast-paced environmentImmaculate presentation and grooming standardsWhat we offer you:Full-time, permanent opportunity in Sydneys most luxurious propertyTailored uniform provided, laundered for every shiftComplimentary meal at our on-site staff restaurant (variety of hot food options, salad + sandwich bar, fruits & pastries)Generous discounts across all Crown hotels and restaurants Australia wideOngoing coaching, training and professional development opportunitiesChance to establish and progress your career within an iconic hotel brandAccess to discounts with our various corporate partners across travel, insurance, health & wellbeing, fashion, banking & finance, technology, parking #J-18808-Ljbffr