Job Title

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The Role:You will be responsible for the Facilities Management operations at assigned Client sites. The position requires balancing exceptional customer service delivery with effective building operations management to create an optimal workplace environment for Client employees and visitors.Responsibilities include but are not limited to:Provide comprehensive facility, contract, finance and procurement management with a focus on continuous improvement.Achieve financial, compliance and other KPIs.Delivery of services in accordance with the Agreement.Implement strategies to mitigate risk across the client account.Evaluate service response time and analyse occupants service request trends and suggestions.Ensure feedback from the client is recorded and actioned to the satisfaction of the end user.Continuous improvement in customer satisfaction.Actively encourage an environment that supports teamwork, co-operation & performance excellence across the portfolio.What you will bring:Proven experience in corporate facilities management in a corporate environment.Dedicated to delivering outstanding customer service and enjoys building client relationships.Hands-on approach to problem solving with capability to juggle multiple ongoing tasks.Ability to work autonomously and as part of a fast-paced team.Technical Qualifications and/or trade experience in electrical, mechanical, hydraulics or fire services. Tertiary qualifications in Facilities Management or related discipline are also highly regarded.Familiarity with computerised maintenance management systems and have highly developed negotiation, influencing and communication skills.Demonstrated capability to take initiative and leadership amongst a group and drive change.Location:On-site Melbourne, VICIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table! #J-18808-Ljbffr