Skip to Main Content

Job Title


Senior Manager, Financial Crime Compliance Customer Escalations


Company : Commonwealth Bank


Location : Sydney, Australia


Created : 2025-04-12


Job Type : Full Time


Job Description

Senior Manager Financial Crime Compliance Escalationsx2 Senior Manager roles availableWe operate under a hybrid-working model allowing our employees flexibility to work in the office and at home.Be part of a dynamic team with a collaborative cultureClear career growth and development pathwaysSee yourself in our teamThe Financial Crime Compliance (FCC) team is accountable for the development, implementation and ongoing leadership of the groups financial crime shared services. FCC leads the Groups approach to managing AML / CTF, Sanctions and Anti-Bribery and Corruption risks and obligations.Do work that mattersReporting to the Executive Manager, Customer Escalations, you will provide services to support the Group in the effective and efficient management of financial crime. This will mean working closely with stakeholders and colleagues to provide financial crime related advice on customer escalations and any strategic projects.Your contribution will safeguard our Customers and the Group through the disruption of Financial Crime related activities. This will be achieved by ensuring the Group''s risk appetite in the management of financial crime risk is applied in a consistent manner across the Customer population.On any given day, you willConduct a comprehensive risk assessment of customer, sanction payments or trade escalations from the Group Regulatory Control Operations (RACO) or the Business Unit (BU).Provide prompt decisioning of customer, sanction payments or trade escalations for the Group.Support internal stakeholders across the Group to proactively identify, manage, and mitigate the financial crime risks of the business.Lead and coach team members as appropriate.Lead a proactive risk and control culture using data where possible to generate insights and influence the development of controls.Prompt escalation of financial crime related matters to the relevant FCC Personnel as necessary.Identify potential improvement and/or efficiency opportunities across the team.Assist in the development and delivery of relevant MI reporting including reports of financial crime themes and trends identified throughout the escalation process.Conduct quality assurance reviews of escalations completed by the team or the BU to meet compliance / audit requirements and provide feedback as necessary.Monitor and identify key issues (and potential issues) in the Sanctions landscape.Provide training and reference materials to Financial Crime Operations on trends and themes identified as required.Wed love to hear from people who haveIn depth experience in a compliance, AML / CTF, Sanctions and ABC role (essential)In depth understanding of the financial crime regulatory framework with some technical knowledge of the AML / CTF, Sanctions and ABC risk environment (essential)Solid people leadership skillsTertiary qualification in Commerce, Finance or related Financial Crime or Risk Management certifications or accreditations.If this sounds like your next career opportunity, wed love to hear from you!If you''re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you''ll need to apply through Sidekick to submit a valid application. Were keen to support you with the next step in your career. #J-18808-Ljbffr