Job Title

Join the award-winning team at Pacific Toyota, a well-established dealership in Cairns, renowned for its commitment to professional development and delivering outstanding guest experiences. We offer a competitive remuneration package, full training, and ongoing support for the right candidate.Position Overview:Were seeking a Client Care Consultant to join our dedicated Client Care team. This is an essential role where you will be responsible for ensuring the consistent delivery of exceptional service throughout the customer journey. The ideal candidate will be self-motivated, proactive, and driven to deliver outstanding results while working independently and contributing to the overall success of the team.Key Personal Attributes:Self-motivated with a strong drive to meet and exceed goalsA warm, friendly, and professional communication styleStrong time management and organizational skillsA proactive, customer-first attitude with a focus on resultsThis role would suit someone with previous experience in customer-facing positions, such as:Retail Sales: Experience in a retail environment where youve interacted with customers, provided product knowledge, and ensured a positive shopping experience.Hospitality: Roles in cafes, restaurants, or hotels where customer satisfaction, handling inquiries, and managing guest expectations were key responsibilities.Call Centre or Customer Support: Experience in a customer service environment where youve managed customer queries, provided solutions, and ensured customer retention.Sales or After-Sales Roles: Experience working in a sales environment where you provided tailored solutions and post-sale support to customers.Your Responsibilities:Manage and coordinate the delivery of tailored vehicle protection and enhancement solutionsClearly explain warranties and aftercare options to guestsEnsure an exceptional guest experience from pre-delivery to post-saleCoordinate product application and installation processesProvide consistent support to the team to maintain high standards of customer careRegularly assess performance and track customer satisfaction KPIs to ensure continuous improvementRemuneration:First-year OTE: $80,000 - $100,000 per annumSecond-year OTE: Exceeds $100,000+Car allowance available after 12 monthsWhat We Offer:Full training and ongoing supportTwo rostered days off per monthFour weeks of annual leaveWhy Join Us:Full-time opportunity in CairnsFamily-focused cultureIf you are a self-motivated professional with a passion for delivering top-notch customer service, wed love to hear from you! Apply now to be part of a team thats committed to excellence and personal growth. #J-18808-Ljbffr