Job Title

The role of the Customer Services Officer: Support at Home Administration is to provide effective and timely administrative support and assistance to Lifebridge Care Partners and customers.Key OutcomesProvide professional customer service and support to the Customer Care Partner and Clinical Teams of Lifebridge.Provide administrative assistance to Customer Care Partners including document preparation, sourcing and following up contractors, scheduling staff and customer appointments, updating the customer management system and My Aged Care, maintaining and updating customer registers.Resolve internal and external customer related enquiries and issues.Maintain and update systems and escalate issues where required using the Lifebridge quality and customer management systems.Access and update information on various systems including MAC, PRODA.Maintain currency of all customer related documentation requirements.Perform and document customer purchases through to invoicing.Schedule and follow up appointments for Customer Care Partners, Clinical Team members, sub-contractors and allied health practitioners.Update, maintain and audit allied health referral registers.Assist in the maintenance and updating of the Customer Management System to ensure integrity of the system, customer and financial related information and data.Assist in the development and updating of customer services related procedures and processes.Undertake reporting activities on a regular, and as required, basis.Identify and report opportunities for continuous improvement in the functions, operations and service delivery of the Customer Service Centre to enhance the customer experience and provide for more effective and efficient supports to internal and external customers.Knowledge and SkillsMinimum Certificate 3 in Administration / Business / Information Technology or equivalent.Knowledge of Aged Care and/or NDIS standards, guidelines and legislative requirements.Advanced skills, knowledge and utilisation of Customer Management Systems, Office 365, Teams, Outlook, Excel and other cloud-based systems and technologies.Demonstrated ability to maintain privacy and confidentiality at all times.Advanced written and verbal communication.Advanced customer service and problem resolution skills.Excellent time management and task prioritisation skills. #J-18808-Ljbffr