Job Title

Complex Connect is a registered NDIS provider with over 15 years of combined experience in the disability and legal sectors. We are a values-driven, inclusive organisation committed to supporting individuals with complex needs in achieving their personal goals and leading fulfilling lives.Role DescriptionWere inviting dedicated and experienced Specialist Support Coordinators to join our expanding team in a contractor capacity. As a Specialist Support Coordinator, you will deliver a higher level of support coordination to our most complex participants by:Developing and implementing strategies to help participants achieve their plan goals.Promoting autonomy through education, capacity-building, and informed decision-making.Regularly assessing service effectiveness and making necessary adjustments to enhance outcomes.Connecting participants with a wide range of services and support networks.Advocating a strengths-based approach that fosters independence and personal growth.Managing crisis situations effectively to achieve positive outcomes.Collaborating with multidisciplinary teams to ensure comprehensive support.Keeping accurate records of participant progress and interactions.Preparing detailed reports to track progress, identify areas for improvement, and highlight successes.Qualifications and SkillsTertiary qualification in Social Work, Psychology, Allied Health, or a related field, with membership (or eligibility for membership) in a relevant professional body.Experience working with individuals with complex needs in the NDIS, government, or community sector, with a strong understanding of service systems and barriers affecting participants.A commitment to professional integrity, equity, and inclusivity.Strong verbal and written communication skills.Demonstrated ability to build positive working relationships with local NDIS providers, mental health services, homelessness support, drug and alcohol services, Child Protection, emergency services, and the forensic system.Problem-solving skills, resilience, and the ability to work effectively in a dynamic environment.Strong organisational and time management skills with a process-oriented mindset.A proactive work ethic and commitment to high-quality service delivery.Proficiency in CRM systems and digital tools for documentation and communication.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesServices for the Elderly and Disabled #J-18808-Ljbffr