Job Title

Client & CommunicationExecutiveAbout WavemakerWe believe there always is a better way to grow. We positively provoke growth for our clients by reshaping consumer decision-making and experiences through media, content and technology. The Wavemaker way is globally consistent. Fueled by the worlds most powerful consumer data, we understand where and how marketing can intervene decisively to help brands win more sales.Our name is our mission and our method. To make waves, you need to be provocative, even fearless. We do our best work for brave brands and people who want to be challenged to go further and faster. We know its not easy, but if its in you, we will get it out of you.Our 7,600 people across 90 markets provoke growth for some of the worlds leading brands and businesses. Our attitude of Positive Provocation is enabled by:deep knowledge we have of our clients businessconfidence to challenge whats gone beforethe support to go further than we thought possibleWe are a part of GroupM, WPPs global media investment management company. Discover more on wavemakerglobal.com, Twitterand LinkedInYour role in a nutshell:The role of the Client & Communication is the key point of contact for our clients, and the development, execution and delivery of media plans, delivering on strategy on time and in full. C&C is the first point of contact for the client and the team at Wavemaker on all plan related queries.The role of the C&C Executive is to provide support to the C&C team through all aspects of the process (campaign briefing, planning, development, implementation, reporting and administration support) to ensure the smooth operating of accounts.Location:SydneyReporting of the role:This role reports to the C&C ManagerDirect reports:N/AKey stakeholders:Internal WM & GroupM Departments:Collaborate with I&A, Digital, C&P, SEO & CRO, SEM, Social and Strategy teams to manage expectations and deliver client objectives.Media Owners: Establish strong relationships with our media partners at a Media sales representative levelWavemaker C&C Team: Contribute to great teamwork with a supportive and positive can-do attitudeYour responsibilities:PeopleSupport other team members and pro-actively ask where additional assistance can be provided, beyond the day-to-dayOpenly communicate and collaborate with all internal Key Stakeholders and reports regularlyLive and breathe the Wavemaker values everyday(Care, Grow, Create)Develop an understanding of the wider agency structure and resource available to tap into outside of the C&C team to enhance work.Actively participate in weekly WIPsClientsEstablish an understanding of client challenges, objectives & initiatives.Engage with our partners to build knowledge of the media landscape and understanding of core media principles and the capabilities of each media touchpoints.Build relationships with our clients at an Assistant Brand Manager level, working collaboratively to support their requests to Wavemaker and managing the process and timelines.Lead relevant chains of communication to the client, making sure that all parties are aligned, actively looking for and seeking out misunderstanding/ miscommunication.Proactively communicate with C&C team internally (any updates, market trends, key developments)Work collaboratively with Media and/or platform partners, ensuring strong relationships are developed from the outset and you have an understanding about their offerings and relevance to our clientsEngage with our WM product teams and GroupM proprietary product and service teams to ensure you have an understanding about their offerings and relevance to our clientsHelp build on the agency''s reputation for outstanding client service. Ensure delivery against client expectations every time under promise/over deliverProductDemonstrates an obsession for Purchase Journey planning and how it benefits Wavemakers clientsSupport the team using the Wavemaker suite of tools to aid planning and reportingSupport C&C in answering client briefs, adding administrative support across the process (Hack the brief, Insights research/ Development, Strategy, etc)The ability to use agency & industry tools/resources to develop target audience, brand, competitive, etcOwn the process of updating and sharing media plans, budget reconciliation, MBA/ PO tracking, competitive reporting, etcLead media plan reconciliation, making sure that the Investment teams have billed correctlySupport the C&C Manger or Director in writing presentations and help to facilitate presentation sessionsContribute towards reports that need to be developed and highlight key trends and insightsDemonstrates an understanding of the buying principles of TV, Print, Radio, Cinema, OOH, Digital, Programmatic, Mobile, SEM & SocialDemonstrates an understanding of the strengths & weaknesses of TV, Print, Radio, Cinema, OOH, Digital, Programmatic, Mobile, SEM & SocialAbility to pull, create competitive reports and start to write commentary independently (AQX)Work with internal teams to monitor / track campaign delivery and flag potential issues with line manager in a timely mannerResponsible for assisting/ coordinating weekly tracking/ reporting of campaign performanceNew BusinessSeek to find, communicate and implement improvements in all aspects of the role.Play an active role in regular C&C department meetings.Share relevant and insightful commentary internally, for the broader agency.Take the lead in ensuring all financial and compliance processes are followed with 100% accuracy, including bookings and loadingsEnsure that clear financial tracking processes are followed, ensures these are implemented accurately, including PO Numbers, MBA Trackers, Value Trackers, etcEnsure MBAs, media plans, media confirmation and proformas are reconciled and match with 100% accuracyAssist in ensuring all account queries are resolved within 3 days, identifying the reason why the account query occurred and ensuring this process is refined moving forwardEnsure timesheets are completed accurately daily, and in advance of any annual leaveAssist C&C with budget tracking and contract tracking, ensuring it is current and accurate at all timesWhat you will need:Passion for the media industryWell developed, up to date, media landscape knowledge (able to articulate current consumer insights).Attention to detailClear and concise communication skillsEstablished media systems knowledge (SpectraMD, Asteroid, AQX, Etam, Eram, Excel)Problem solving mentalityMedia buying experience preferredWhat success looks like:The easiest and simplest way to see if you have done a great job is when:In 3 months, you would have:Immersed yourself in the team with an understanding of the status of all active and upcoming campaigns.Established collaborative relationships with all key stakeholders and internal reports.A strong understanding of and can clearly articulate the Wavemaker proposition, core C&C processes and our way of working.In 6 months, you would have:Owning the C&C processes for specific allocated clients/campaigns from end to end, ensuring that your manager and wider team are regularly updated on the performance of each campaign demonstrating excellent attention to detailWorking well with your direct reportDemonstrated your ability to deliver on all aspects of the role in an efficient, effective and proactive way.Strengthened your key stakeholder relationships to deliver great team work consistently.In 12 months, you would have:Taking on greater ownership for campaigns and clients responsibility and volume. Proactively adding value to the team based on campaign performanceBuilding strong relationships with publishers, representing the Wavemaker team appropriately and ensuring that our campaigns are delivered to the highest quality #J-18808-Ljbffr