Job Title

Join a supportive, high-performing finance team at WSLHD.Collaborate with clinical teams to support revenue and compliance goals.Enjoy a dynamic role with variety across hospital departments.This on-site role at Auburn Hospital requires flexible workdays and the ability to work across multiple facilities if needed.Employment Type: Permanent Part TimePosition Classification: Administration Officer Level 5Remuneration: $38.39 - $39.26 per hourHours Per Week: 32Location: AuburnWhere you''ll be working: Join a trusted health network at Auburn Hospital, committed to quality care.Servicing facilities within WSLHD.Collaborative and empowering team culture.Vision: Better health for western Sydney and beyond.Salary packaging and employee perks.Supportive leadership and growth.What you''ll be doing:Reporting to the Senior Finance Business Partner and Revenue Manager, who in turn reports to the Director of Finance, this role is responsible for delivering a high-quality, customer-focused service to staff, patients, and clients of Western Sydney Local Health District (WSLHD). The position ensures effective revenue management, cash flow streamlining, and adherence to quality assurance standards, in full compliance with NSW Ministry of Health and WSLHD policies.Key responsibilities include maximising revenue by conducting comprehensive assessments of all Emergency Department presentations, planned admissions, and direct ward admissions to accurately determine their classification. This includes identifying and processing Motor Vehicle Accidents (MVA), Department of Veterans'' Affairs (DVA) claims, workers'' compensation cases, Medicare-ineligible overseas visitors, Defence Force serving members, and other relevant classifications.Selection Criteria:Demonstrated experience in a customer-focused environment, with the ability to build and maintain professional relationships while promoting services effectively.Strong ability to assess complex issues, develop sound solutions, and implement effective problem-solving strategies in a high-pressure healthcare setting.Capacity to work independently while contributing effectively within a multidisciplinary team to achieve operational and financial objectives.Excellent verbal and written communication, interpersonal, and negotiation skills, with the ability to resolve conflicts professionally and maintain positive stakeholder engagement.Experience using Microsoft Office Suite, with an understanding of NSW Health information systems for billing and patient administration, ensuring accurate data management and compliance.Willingness and availability to work morning and afternoon shifts as part of a 7-day roster, ensuring continuous support and operational coverage across multiple facilities.Proven ability to lead change initiatives, implement new systems and processes, and provide training and support to ensure smooth transitions and operational improvements.Ability to interpret, apply, and ensure adherence to NSW Health policies, ensuring compliance with relevant regulations and contributing to best practices in patient revenue management.How to Apply:To apply for the position of Multi Facility Patient Liaison Officer, please submit your application online. Your application should include the following:Resume: A current resume detailing your qualifications, experience, and skills.Selection Criteria Responses: A response to the eight Selection Criteria, addressing each criterion with specific examples that demonstrate your relevant skills and experience.Cover Letter: A cover letter addressing the three key challenges outlined in the Position Description.Please ensure all documents are submitted by the specified closing date. We encourage applicants to carefully review the Position Description and Selection Criteria before applying.Requisition ID: REQ568561Applications Close: 23rd April 2025Need more information?Discover more about the application process.Review the detailed Position Description for insights into role requirements and criteria.Explore the selection process, employment checks, outcomes and notifications.For enquiries about the role, contact Kate Spooner on kate.spooner@health.nsw.gov.au or 0409 656 627.People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit Stepping Up.Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. #J-18808-Ljbffr