Work in a fun and vibrant university environmentABOUT THE ROLEThis is the perfect opportunity for someone looking to start their career in IT.We are on the lookout for a proactive, tech-savvy Junior IT Support Officer to join our high-performing IT team. This is your opportunity to play a vital role in delivering fast, friendly, and efficient first-level IT support across the USU.In this hands-on, casual role, you''ll be the first point of contact for staff IT needsresolving technical issues, assisting with onboarding, and supporting day-to-day operations including hardware and POS systems. You will receive ongoing training to ensure you are successful in the role.If you enjoy troubleshooting, working with people, and being the go-to person for tech help, this role is for you.WHO WE AREThe University of Sydney Union (USU) is Australia''s largest and most vibrant student-led organisation, dedicated to enhancing the student experience. We provide a wide range of services, events, and programs for students, including over 200 student clubs, major festivals, leadership opportunities, and more. As a not-for-profit, all our income is reinvested into the university community, making us a cornerstone of student life at the University of Sydney.WHAT YOU WILL DORespond to IT helpdesk queries via email, phone, and our ticketing systemSet up user accounts and configure new hardware for staff onboardingTroubleshoot basic application and software issues, including Office365 and OKTAProvide point of sale (POS) and mobile device supportAssist in hardware/software rollouts and IT inductionsLiaise with Sydney University ICT and internal departments to resolve tech issuesMaintain clear and accurate documentation and training materialsESSENTIAL CRITERIAStrong customer service skills and a passion for tech supportExperience with Office365 products and troubleshootingFamiliarity with iOS and Android mobile device setupExcellent problem-solving and time management abilitiesStrong written and verbal communication skillsHOURS OF WORKThis is a 6 month casual position, up to 28 hours per week.PAY RATE$35.73 p/h (inclusive of 25% casual loading)APPLICATIONS CLOSEFriday 18 April 2025BENEFITSMeal card for food and beverage - $15 per day12% superannuationA complimentary USU Rewards membership giving discounts on and off campusCommitment to ongoing learning & developmentBring your passion for problem-solving and help power the tech backbone of an organisation that thrives on student energy and innovation.HOW TO APPLYYou must have the right to live and work in Australia to apply for this job.Scroll down and complete our online application form below.Attach a Cover Letter (MS Word or PDF format only) addressing the selection criteria, detailing why you wish to apply for this position.Attach your resume (MS Word or PDF format only).PLEASE NOTE: Once you have commenced your application you cannot save and continue at a later stage.ABOUT THE USUFounded in 1874, the USU (University of Sydney Union) is proudly Australias oldest and largest not-for-profit student organisation, dedicated to providing students with the best possible university experience.We are committed to promoting a workplace of equal opportunities. We promote healthy living and aim to protect the health and safety of staff, members and visitors to the University by providing a Smoke-Free Workplace. We do not accept unsolicited agency applications.Due to the volume of applications received, shortlisted applicants will be contacted within approximately 4 weeks of the roles closing date (or 4 weeks from the date of application if there is no specified closing date). #J-18808-Ljbffr
Job Title
Junior IT Support Officer