Job Title

About UsAt ANZ, we''re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleThe Customer Events Team is dedicated to orchestrating high quality customer events and large-scale internal events. This team handles all aspects of event planning and execution, from logistics to catering, ensuring a seamless and memorable experience for attendees. This role is expected to take the lead on major events, becoming the central coordination point across the business, managing delegations of key activities required as part of the event/s taking place.Banking is changing and were changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, youll be building your future, while helping to build ours.Role Type: Permanent, Full-TimeRole Location: Pitt Street, Sydney or Collins Street DocklandsWork Hours: Standard HoursWhat will your day look like?This role is accountable for the end-to-end management of customer events nationally, including but not limited to:Being the central coordination point across stakeholders for major customer events, delegating and maintaining oversight of key activities to Senior Leaders and other stakeholders as necessary.Project management of national scale roadshows including project management of all elements of the logistics required, including customer interactions.End to end event managementStrategic event planning with senior leaders to ensure full year event timings are planned to ensure appropriate resourcingMaintain key relationships/information sources for key event speakers i.e. ANZ economists, etc.Liaison with bankers to ensure accuracy of customer informationCustomer and banker feedback sourcing and implementation of feedback to ensure continual improvementUtilisation of appropriate systems and software to ensure best customer and banker experienceEnsuring the highest standard of customer information privacy is maintainedWhat will you bring?To grow and be successful in this role, you will ideally bring the following:Customer focus: defines and measure success through the eyes of the customer and banker, anticipates, understands, and responds to evolving customer need.Influencing and Relationship Building: high level of influencing and negotiating skills by demonstrating a sophisticated repertoire of influencing techniques with the ability to adjust style to different contexts and audiences.Business Management: Administrating business practices to create the highest level of efficiency possible within an organisation. It includes the coordination of business activities to achieve set objectives.People Management: Managing the end-to-end employee lifecycle: from attraction, recruitment and on-boarding to performance, development, remuneration, workforce planning, career planning and managing exits with respect.Risk Management: A logical and pragmatic method of establishing the context, identifying, analysing, evaluating, treating, monitoring and/or communicating risks associated with any activity, function or process in a way that will enable the organisation to minimise losses and maximize opportunities.Delivery Management: The practice of initiating, planning, executing, controlling, and embedding an initiative, product, program, campaign, process, procedure, or change to achieve a set of objectives or outcomes (for customers, employees, the organisation and/or the market). This includes identifying, tracking, resolving and managing dependencies.Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies.Commercial and Contract Management: Executing tasks and contracts to source and procure products and/or services from vendors and other suppliers. This includes meeting policy and internal standards as well as monitoring the performance and financial impacts of the contract or service.Youre not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, wed love to hear from you.So why join us?From the moment you join ANZ, you''ll be doing meaningful work that will shape a world where people and communities thrive.But it''s not just our customers who''ll feel your impact. You''ll feel it too. Because at ANZ, you''ll have the resources, opportunities, and support you need to take the next big step in your career.We''re a diverse bunch at ANZ in different roles, different locations, doing different things. That''s why we have a range of flexible working arrangements, so our people can ''make work, work for them''. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.At ANZ, you''ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That''s because we''re committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you''re a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.To find out more about working at ANZ, visit You can apply for this role by visiting ANZ Careers and searching for reference number 91674.Job Posting End Date21/04/2025 , 11.59pm, (Melbourne Australia) #J-18808-Ljbffr