Job Title

Guest Services Agent - Casual role 30+Hrs weekA little bit about us: Located on fifty acres of absolute beachfront, Elements of Byron is an award-winning resort known for its laid-back luxury and exceptional guest experiences. Our resort features beautifully designed one and two-bedroom villas, diverse dining options, and world-class facilities that embody the best of Byron Bay. We take pride in offering barefoot luxury, ensuring unforgettable moments for both guests and staff in our stunning coastal paradise.The role: Working on our reception desk, you will be responsible for ensuring we do not merely deliver service but do more than is expected to create meaningful and authentic moments of hospitality. Checking guests in and out daily, making reservations over the phone, running daily reports to identify any special requests, anticipating guests service needs, and complying with policies and procedures. You will listen to, and resolve guest''s complaints or concerns, but there will always be a manager there to support you when required.To set you up to succeed: Two weeks of structured training will be provided to you covering the tasks required on both the morning and afternoon shifts. You will also be assigned a buddy who will support you as you learn the system and resort features.The hours: Casual role available working 30 hours a week, across a 7-day rotating roster.Ideally, you will be an Australian Citizen or Resident and can commit to a minimum of at least 6 months with us or more.The shifts: 7am - 3pm and 3pm - 11pm. We are looking for someone who can be flexible to work these rotating shifts.Requirements:Provide exceptional customer service by responding to requests promptly, efficiently and courteouslyExperience working in a 4-5 star resort/hotel front office environmentDemonstrated proficiency in Microsoft Office and Opera Cloud would be highly regardedAbility to communicate with a diverse range of peopleFull availability to work weekends and public holidaysRemain calm and effective in emergency and high-pressure situationsCurrent driver''s license essential for this roleBenefits:Restaurant, Accommodation and Spa treatment staff discountsEmployee Assistance ProgramFull Day Orientation and dedicated departmental trainingAnnual and fortnightly staff awardsRefer a friend incentiveStability and long term employment opportunities for the right candidateWork in a beautiful beachside award-winning resortUniform provided and parking available on siteHow do your skills match this job?Your application will include the following questions:Do you have the right to work unrestricted hours in Australia? Please note if you are an Australian citizen / permanent resident or NZ citizen you should answer YES to this question. If you are on a visa, what type of visa do you hold i.e. student, working holiday, partner visa.Are you available to work in line with the advertised hours?Do you have a current driver''s license?Do you have any medical conditions or pre-existing injuries that could prevent you from performing the inherent requirements of the job you are applying for?Do you have full availability to work weekends and public holidays?What can I earn as a Guest Services Agent? #J-18808-Ljbffr