Job Title

1 day ago Be among the first 25 applicantsVenue Boss of the SMiZE-iest Dreamland in Sydney(Venue General Manager, Sydney Flagship)(Because we believe this title should make people sit up and SMiZE.)ABOUT SMiZE & DREAMSMiZE & DREAM is an inspirational, theatrical, dream-fulfilling company where entertainment and ice cream collide. Founded by Tyra Banks and inspired by her mother, we blend bold ice cream flavors with irresistible SMiZE SURPRiZES. At the heart of every scoop, the SMiZE SURPRiZE is a delicious, playful reminder to dig deeper, dream bigger, and leave the ordinary behind.But thats just the start. Our Sydney flagship is not just a scoop shopits a world where immersive entertainment, events, workshops, fashion, and delectable food come together under one whimsical roof.WHO YOU AREYoure a showrunner meets operations ninja meets hospitality hero. Youve run places where things pop, sparkle, twist, turn, and taste exceptionally good.Youre a high-level venue leader who thrives in dynamic, multi-use spaces that combine hospitality, entertainment, events, and food service. Youve managed venues that include retail, F&B, performance, or immersive elements, and you know how to make logistics and magic happen at the same time.Youre passionate about WOW-ing guests, leading teams with precision and heart, and building operational systems that can scale.And most of all, you believe hospitality isnt just about serviceits about showtime.You dont just manage spaces. You curate worlds.WHAT YOU WILL DOYou will oversee the full operations of the SMiZE & DREAM Sydney flagship venue, including:The Scoop ShopThe Event SpaceThis role is equal parts hospitality leadership, event and operations management, and brand experience execution. Youll manage multiple departments, uphold sky-high performance standards, keep safety and logistics tight, and turn our flagship into a place people post about, write about, and cant wait to return to.Your mission? (Should you choose to SMiZE it):Keep it coolliterally and vibe-wiseDeliver Uncommon Hospitality that makes guests gasp, grin, and instantly reach for their phonesCreate a venue experience so seamless and magical, even the Founder will be like, Wait what just happened?KEY RESPONSIBILITIESVenue OperationsOversee daily operations across all areas of the flagship: Scoop Shop, Events, Secret Room, Workshops, and moreLead department heads (e.g., Scoop Shop GM, Head of Events, Head of Ops) and unify team communication and schedulingImplement operational systems for seamless coordination of bookings, event turnarounds, guest flow, and experience deliveryBe the go-to problem solver on the floor, while also building sustainable SOPs behind the scenesMaintain safety, cleanliness, legal compliance, and brand consistency across all spacesGuest Experience & Hospitality CultureChampion SMiZE & DREAMs Uncommon Hospitalityhigh-end service with theatrical flairBuild systems and training that deliver immersive, energetic, consistent guest experiences. (Because Wow doesnt just happen. Its built, rehearsed, and repeated.)Monitor all venue touchpoints to ensure guests are delighted, heard, and inspiredActively engage with guests and troubleshoot service issues with charm and carePut out fires with flavor and finesse. And when things go sideways? Flip it into a fierce recovery moment.Team Leadership & CultureLead, mentor, and inspire a cross-functional team, including department heads, front-line scoopers, and event staffEnsure proper hiring, onboarding, training, and scheduling of all venue teamsFoster a vibrant, empowering, and inclusive culture that reflects our brand valuesManage staff performance with regular feedback, development plans, and clear accountabilityFinancials & ReportingOversee venue-wide budget: labor, COGS, inventory, events, and P&L responsibilityCollaborate with the Head of Operations on scheduling, procurement, and inventory strategyTrack sales, event revenue, and KPIs; report weekly to executive leadership with insights and action plans. (Because even dreams need spreadsheets.)Partnerships & Marketing CollaborationSupport offsite activations and work closely with the Head of Events and Marketing on buzz-worthy campaignsPartner with local businesses, co-tenants, and community orgs to grow brand presenceCapture and submit content ideas and moments to the marketing team to amplify on-site storytellingWHAT MAKES YOU A FITExperience5+ years in venue leadership or multi-use hospitality operations (e.g., themed restaurant, boutique hotel, immersive venue, cultural space, or destination retail)Proven experience managing diverse teams across multiple departmentsStrong background in guest-centric environments where brand storytelling meets operational excellenceProficient in scheduling, budgeting, inventory systems, and complianceBonus if youve worked in:Immersive or theatrical environmentsHigh-volume ice cream, dessert, or fast-casual brandsExperiential marketing, festival activations, event-based retailSkillsMasterful communicatorverbal, written, and interpersonalCalm under pressure, solutions-oriented, and organizedObsessed with both the macro (systems and standards) and the micro (like a smudge on a mirror)Able to work flexible hours, including evenings, weekends, and holidaysWHY THIS ROLE MATTERSSMiZE & DREAM isnt your typical dessert brand. Its more than ice cream. More than events. Our Sydney flagship is a dream playgroundand you are the glue, the glam, the grind, and the heart that brings it all to life with precision and flair.From cones to classes, surprise drawers to secret rooms, youll help us serve joy in every form.You wont just manage a venueyoull help define a bold new chapter of our story, shaping how we deliver delight, theatre, and unforgettable experiences for years to come.Were not just hiring a Venue GM. Were casting the lead in our show.And you, darling, might just be the one. #J-18808-Ljbffr