Job Title

Medical Information Customer Experience Specialist - 12 month fixed termWere in relentless pursuit of breakthroughs that change patients lives. We innovate every day to make the world a healthier place.To fully realize Pfizers purpose Breakthroughs that change patients lives we have established a clear set of expectations regarding what we need to achieve for patients and how we will go about achieving those goals.Pfizer Research & Development serves as the beating heart of Pfizer''s trailblazing product pipeline, the essence of our mission to bring life-changing medicines to the world.Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues.Pfizer''s Worldwide Medical and Safety colleagues play a key role in connecting evidence-based medical decision support with colleagues and stakeholders to enable better health and treatment outcomes. Whether you are providing unbiased, medically necessary expertise or investigating how to close gaps in data, our mission is simple: Empower healthcare decisions regarding the safe and appropriate use of medicines for patients.What You Will AchieveYou will provide professional first-line support to healthcare professionals and consumers via inbound call centers for Medical Information and in-house patient support programs. You will have a broad knowledge of customer-facing functions at Pfizer and the overall customer journey through Pfizer in order to orchestrate an ideal customer-centric experience.You will support Medical Information content strategists, Customer Experience Managers, and Channel Leads in implementing and testing tactics associated with customer experience, channel, and content operational efficiency, serving as the voice of our customer to continually simplify and improve our processes with the aim of customer-centricity.It is your hard work and focus that will make Pfizer ready to achieve new milestones and help patients across the globe.How You Will Achieve ItHave a high degree of clinical knowledge about Pfizer prescription medicines.Provide Customer Query responses to drive optimal use of Pfizer Medicine and aid decision-making in the care of patients.Deliver accurate and balanced query responses to internal and external customers via researching medical information from local and global databases.Create and update local standard response documents based on actual and anticipated customer demand for general queries (non-product related).Support launch excellence when required.Identify adverse events and product complaints and handle as per processes.Exhibit a broad knowledge of customer-facing functions at Pfizer and onboarding of customers to their preferred Pfizer channel platforms.Identify continuous improvement (CI) opportunities to improve processes and take an active role in the implementation of process improvement.Test tactics associated with customer experience and channel operations.Participate in Medical Information projects.Be a part of a fast-paced, innovative, and supportive team that spans across multiple countries and cultures.QualificationsMust-HaveBachelor''s Degree or Life Science Degree. B.Pharm or M.Pharm (preferred).1-2 years of experience in Medical Information or relevant work experience in patient/health counseling or drug information.Strong oral and written communication skills.Good working knowledge of Microsoft Word, PowerPoint, and Excel.Nice-to-HaveExperience in onboarding patients or healthcare professionals to digitally enabled medical or customer programs.Ability to integrate data, summarize, and communicate at the point of service.Proficiency in Korean.Work Location Assignment: HybridWhy Patients Need YouPfizer''s Worldwide Medical and Safety colleagues play a key role in connecting evidence-based medical decision support with colleagues and stakeholders to enable better health and treatment outcomes. Whether you are providing unbiased, medically necessary expertise or investigating how to close gaps in data, our mission is simple: Empower healthcare decisions regarding the safe and appropriate use of medicines for patients.At Pfizer, we care about our colleagues wellbeing and offer a range of great benefits for them, including:Paid parental leaveAccess to Health & Wellness appsCareer Growth Experiences programRecognition & rewards programPaid volunteer daysLife Insurance BenefitsPfizer Learning Academy access to top content providersAccess to flu vaccines & skin checksOptions to purchase additional leaveSalary packaging & novated lease options*Benefits listed may vary depending on your position and location and may be subject to change.Pfizer Australia and New Zealands diverse workforce represents the patients we serve and the communities in which we operate. With a focus on Diversity, Equity & Inclusion (DE&I), Pfizer ANZ ensures our people are heard and cared for. We offer engagement opportunities in both Colleagues Resource Groups (CRGs) and workstreams across: Culture and Tradition, Reconciliation @ Pfizer (RAP), Gender Equity (GEN), Disability and through the Out Pfizer Employee Network (OPEN) for our LGBT + colleagues and allies.If you require reasonable adjustment during your application, please reach out to the Talent Acquisition Manager. #J-18808-Ljbffr