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Job SummaryLooking for candidates available to work:Monday: AfternoonTuesday: AfternoonWednesday: AfternoonThursday: AfternoonSaturday: Morning1 year of relevant work experience required for this role.Working rights required for this role.Expected salary: $25 - $35 per hour.Immediate start available.Customer Service Officer Circus Monoxide Casual-Part Time RoleCircus Monoxide is looking for a passionate and driven Customer Service Officer to join our vibrant, inclusive team. As a NFP, we are committed to creating a welcoming environment where everyone feels valued and supported. If you share this vision, we want to hear from you! This role offers flexible casual afternoon hours.In this role, youll provide exceptional service and play a key part in helping Circus Monoxide grow. While youll be working onsite, youll also collaborate closely with our remote team. Youll receive full support in promoting our programs and building meaningful relationships within the Circus Monoxide community.About Circus MonoxideCircus Monoxide is the Illawarras only Circus training school. For over 15 years, we have been dedicated to making a meaningful impact in our community through arts, education, and community outreach. We run afternoon circus classes including aerials, tumbling and acrobatics, juggling, and hoops. We offer classes for toddlers to emerging artists, school holiday programs, birthday parties, and specialist training programs, with performance opportunities for all ages.We are an inclusive organization that celebrates diversity and individuality.About The RoleCustomer Engagement: You will be a friendly face and the first point of contact for students and customers attending Circus Monoxides classes, events, and activities, delivering outstanding customer service.Sales & Marketing: Take the lead in promoting and marketing our programs, focusing on increasing enrolments for term classes, school holiday bookings, parties, performances, teaching, and outreach opportunities.Administrative Support: Manage reception duties, answer phone, face-to-face and email inquiries, and manage administrative tasks and bookings with Iclass Pro and Xero.Event Coordination: Help organize and coordinate events, performances, and classes, liaising with clients and collaborating with other staff members.Community Connection: Build and maintain strong relationships within the Circus Monoxide community, ensuring a positive, inclusive experience for everyone.Sales Focus: Manage bookings, handle inquiries, process payments, and engage directly with customers, while promoting the benefits of circus arts.Financial Liaison: Follow up with debtors to manage payments and ensure all financial transactions are up to date. Attention to detail is crucial.Work collaboratively: Work with trainers, coordinators, and the management committee.Key Skills & ExperienceCustomer Service Experience: Proven ability to deliver excellent customer service and engage effectively with clients, staff, and students.Sales & Marketing Expertise: Experience in promoting programs or services, driving engagement, and increasing sales.Community-Focused: A passion for supporting and connecting with local communities, especially in non-for-profit or arts-based environments.Self-Starter & Team Player: Ability to work independently onsite while collaborating with our team, showing flexibility in managing tasks and hours.Organizational Skills: Strong attention to detail with the ability to juggle multiple tasks efficiently.Relevant Experience: Previous experience in the arts, gymnastics, dance, or working with school programs is highly desirable.Desirable Skills:First Aid Certificate with CPRCanva, Adobe suiteIclass ProXeroFacebook, Instagram, and other social media channelsEssential for this Role: Valid WWCC.Why Join Us?Be part of a creative, energetic small team of staff and volunteers that brings the magic of circus to life.Flexible afternoon work hours.Opportunity to contribute to your community while working in a fun, inspiring environment.We are an inclusive organization that celebrates diversity and welcomes applications from individuals of all backgrounds.How To ApplyPlease send your cover letter and resume to **********@circusmonoxide.com.au. We look forward to hearing from you! #J-18808-Ljbffr