Why Join The Summit?As the Chief Operations Officer at The Summit, you will play a key role in a values-driven organisation that is changing lives through extraordinary experiences. You will lead our Department Managers and teams, drive operational efficiencies, and help shape the future of an organisation that is committed to making a real impact.If youre a capable leader with the ability to balance operational strategy with hands-on experience, we invite you to join us on our mission to unleash greatness.APPLICATIONS NOW OPEN!Why we exist:At The Summit, we believe that an incredible culture is the driving force behind inspiring our teams and guests to Unleash Their Greatness. This belief is at the heart of everything we do. We achieve this by living our values and delivering our mission with passion and integrity.What we do:We passionately deliver inspiring and life-changing experiences through meaningful programs and powerful activities that build self-worth, character, success and happinessOur Guest Promise:We promise an extraordinary and unique experience given by genuine and passionate people to help create awesome memories.Our Core ValuesWOW Extraordinary experiences around every cornerOWN IT, LIVE IT We do what we say and hold ourselves and others accountableINSPIRE PASSION We connect with what excites us and othersONE IN, ALL IN We are united and always support each otherLOVE LIFE Love who you are and what you doSHARE YOUR TRUE FEELINGS We think it, we feel it, we say itPosition OverviewAs Chief Operations Officer (COO), you will play a pivotal role in driving operational excellence, strategic implementation, and business performance. You will lead and oversee the Programs, Guest Services, Catering, and Maintenance teams, ensuring seamless integration of operations while aligning with The Summits mission and long-term objectives.Reporting directly to the Chief Executive Officer (CEO), you will provide high-level guidance, financial oversight, risk management, and operational innovation. Your leadership will enhance business efficiencies, elevate customer experiences, and reinforce our commitment to safety, quality, and cultural excellence.This role is a combination of strategic leadership and hands-on operational management. You will be responsible for executing best-practice strategies, fostering a high-performance culture, and ensuring The Summit continues to deliver life-changing experiences to its clients.Key Responsibilities Leadership & Operational ExcellenceLead and oversee Program, Guest Services, Catering, and Maintenance through critical evaluation and complex problem-solving across all departments.Ensure seamless execution of strategic and operational initiatives.Drive efficiency, cost control, and business performance measures.Develop and implement best-in-class operational strategies.Lead the Department heads, providing mentorship and accountability.Maintain and enhance high-performance workplace culture.Strategic Planning & Business GrowthAlign operational functions with company-wide goals and growth strategies.Implement financial management, forecasting, and budgeting at the departmental level.Identify and implement opportunities for innovation and efficiency.Risk Management, Compliance, & MitigationOversee activity compliance, safety audits, and health and building inspections.Implement proactive risk management strategies and incident response protocols.Oversee WorkSafe and OH & S legislation compliance, ensuring timely reporting and corrective actions.Onsite risk mitigation across the entire departments eg, Dietary processes, pre-activity checks, quarterly in-house checks for activities and gear, arborists, engineers and activity specialists.Financial Oversight & Cost ManagementMonitor operational margins and profitability across departments.Conduct monthly and quarterly financial reviews.Implement cost-saving measures and resource allocation efficiencies.Oversee procurement processes and contractor management.Find solutions that are within budget and an ongoing sustainable part of our infrastructure.Project ManagementProject manage start to end all infrastructure-based projects in collaboration with the relevant department heads.Supplier Engagement and Guest SatisfactionMaintain strong relationships with suppliers and industry partners.Ensure a solid understanding of the operational needs of Schools (our primary demographic) and ensure camp-wide operations meet and exceed expectationsOversee camp-wide quality assurance to ensure guest satisfaction.Team Development & Culture BuildingLead, mentor, and develop department heads and operational teams.Foster a culture of accountability, innovation, and continuous improvement.Ensure staff rostering, logistics, and scheduling align with business demands and budgets.Act as a role model, reinforcing The Summits values and leadership excellence.Key Performance Indicators (KPIs)Achievement of financial performance targets (cost control, margins, budgeting).Successful execution of strategic initiatives and business growth strategies.Operational efficiency across all managed departments.Maintenance of high safety standards and regulatory compliance.Guest satisfaction and quality assurance metrics.Leadership effectiveness and team engagement levels.Meeting & Reporting Structure Weekly Meetings & Check-InsLevel 10 Meeting- Senior teamLeadership meeting - all department headsPerformance reports - individual department headsOperations meeting with head of maintenancePerformance meeting with CEOQualifications & ExperienceProven executive leadership experience in a COO, General Manager, or senior operational role.Strong strategic and financial acumen.Extensive knowledge of risk management, compliance, and safety regulations.Experience in facility and infrastructure management (e.g., construction, plumbing, electrical, project management).Exceptional team leadership and people management skills.Experience in adventure tourism or experiential education is advantageous.Remuneration & BenefitsSalary: $100,000 - $120,000 per annum (based on experience and proven achievements).Superannuation: Paid in addition to salary.Technology: Laptop provided by The Summit.Phone Allowance: Existing personal plan covered, or a new device provided.Hours: Monday to Friday, 8:00 AM - 5:00 PMWork Environment: Inspiring, high-energy, and purpose-driven workplaceThe Chief Operations Officer role is an exciting and dynamic leadership opportunity within a thriving, purpose-driven organization. #J-18808-Ljbffr
Job Title
Chief Operating Officer