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Primary DetailsTime Type: Full timeWorker Type: EmployeeAboutLocation: Parramatta or Newcastle NSW12-month fixed term contractHybrid working with full-time hoursThe OpportunityThis is an exciting opportunity for a customer-focused, insurance professional to join our highly dynamic team reporting into the Senior Manager, Internal Dispute Resolution.This role will see you fulfilling a wide range of duties, for end-to-end management of complaints and dispute resolution for all General Insurance products. This will involve assessing, investigating, and critically analysing policies, legislation, and expert evidence.You will be engaging with customers and internal external stakeholders as well as providing technical support and advice to claims and underwriting areas.Undertake timely and accurate response to all complaints and disputes, providing a fair and reasonable outcome for the customerProactively identify systemic causes of customer dissatisfaction and contribute to the development of solutionsManage internal and external business stakeholder relationshipsProvide SME (subject matter expert) support for internal stakeholder enquiries in relation to decisions, General Insurance Code of Practice, and the Insurance Contracts ActEnsure the organisational obligations under the law and the General Insurance Code of Practice are adhered to when managing complaints and disputesPrepare recommendations on process, product, and service improvements to minimize recurrence or mitigation of issuesAbout YouWe are looking for a confident, resolution-focused individual who has a passion for delivering outstanding customer service. The ideal candidate is someone that has a wealth of experience within a similar role and can apply their skills, knowledge, and expertise to ensure positive outcomes.Confident individual ideally having dispute resolution experienceMust have a strong general insurance or legal backgroundMust have a solid understanding of risk, compliance, and policy.Provide gold standard service to our customers and stakeholdersSolution-focused mindset with excellent problem-solving and relationship-building skillsAbility to influence and negotiate with internal and external stakeholdersAbout QBEWe can never really predict whats around the corner, but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage. Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.And our people will be at the centre of our success. Were proud to work together and encourage each other to enable resilience for our customers, our environment, our economies, and our communities. With more than 13,000 people working across 27 countries, were big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.We believe this is our moment what if it was yours too? Your career at QBE lets make it happen!BenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee, you will have access to and benefit from:Hybrid Working a mix of working from home and in the office to enhance your work/life balanceOur Thriving at our Best wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice18 weeks gender-equal flexible leave for all new parents, including paid superThe ability to maximise retirement savings through voluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsAdditional leave and support through QBEs Family Domestic Violence First Responder NetworkDiscounts on insurance products, car hire, hotels, goods, and services including benefits through our various sports and arts sponsorship partnersRewards & RecognitionWe value our employees experience with us and are proud to have been recognised for the following awards:2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsPlatinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI+ workplace inclusionRanked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduatesTop 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)Family First accredited employer since 2021APPLY NOW and lets make it happen!Click APPLY to submit your application. Successful applicants will need to complete work rights, police, and credit checks through our online provider as a condition of employment.QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.comSkills:Analytical Thinking, Complaint Management, Conflict Resolution, Critical Thinking, Customer Value Management, Financial Risk Management (FRM), Insurance Underwriting, Intentional collaboration, Managing performance, Portfolio Management, Risk Management, Stakeholder Management, Strategic Management, Time Management, Working IndependentlyApplication Close Date: 12/04/2025 11:59 PMHow to Apply:To submit your application, click "Apply" and follow the step-by-step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr