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Job Description:Here at Mars Wrigley, we have an exciting opportunity for a Customer Development Analyst to join our Sales team.Reporting to the Customer Development Director COLES LARS, this role is essential to ensuring a good working relationship between the wider COLES LARS Team and our Co-Pilots in Finance and Accounts Receivables, which is pivotal for prompt resolutions when needed.This position is responsible for the prompt and accurate processing of customer claims, through aiding with validation of claims, regular accrual maintenance/closures & ensuring that the COLES LARS Team follow all Governance requirements for all of their accounts.What would be your key responsibilities?Build mutual working relationships with Finance & Accounts ReceivablesManage the Outstanding Deductions Register (ODR) adhering to KPI targetsMaintain Low Volume/Balance of Aged accrualsBe the teams expert for Promax PX - assist with Promax PX Maintenance for the COLES LARS TeamPeriodic Financial reporting and alignment; including period close for Coles, Kmart, Aldi, Costco & Trad ValueCommunicate escalations to Line Manager of inaccurate claims received by customersDispute resolution with the teamMaintain customer administrative tools and systems including COLES LARS Online Portals. Ensure New Lines are set up not just for COLES LARS but also subsidiary customers such as Kmart, Coles online Aldi & CostcoPeriodic Operational meeting collaboration including running master file & including analysis for new customersWhat are we looking for?You possess strong analytical skills, excel in spreadsheet management, and thrive on refining processes to enhance efficiency, always seeking opportunities for improvement. In addition, you ideally have:Tertiary qualifications & minimum circa 2 years experience within industry, preferably within Sales FMCGThe ability to analyse large volumes of data, simplify and drive insight to actionA strong ability to problem solve issues in a timely mannerStrong communication skills with the ability to simplify the complex, set direction and targets and hold others to accountStrong experience analysing large volumes of dataWhat can you expect from Mars?Work with over 140,000 like-minded and talented Associates, all guided by The Five PrinciplesJoin a purpose-driven company, where were striving to build the world we want tomorrow, todayBest-in-class learning and development support from day one, including access to our in-house Mars UniversityAn industry competitive salary and benefits package, including company bonusAt Mars Wrigley, take pride in your contribution in creating better moments for millions through our brands, to the way we source, make and market our productsInternal candidates: This role is graded a T1, and candidates should discuss with their line manager prior to applying.Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. #J-18808-Ljbffr