Job Title

At Hotel X, we look for people who are ready to show up and change the world, one interaction at a time. You will love to have fun and look for ways to say yes. Problem solving will be your forte and you will know how to bring that competitive edge by delivering exceptional experiences for our guests, every time! You will enjoy being surrounded by luxury and understand the importance of the finer details.OUR CULTURE & VALUESDeliver excellence through serviceCommunicate honestly and transparentlyConsider people, community and planetHave each others backs and respect differencesShow up and bring positivityTake accountability & own our mistakesEntrepreneurial mindset where innovation is keywe want to lead the way and are lucky to have the flexibility to do so!!!Be part of a team that will challenge and inspire you every day. As Assistant Night Manager, you will work collaboratively with the Hotels Night Manager to lead the department and inspire and motivate the team to deliver exceptional service. The day-to-day technical requirements of this role will see you completing the duties of a Night Auditor/Supervisor in addition to stepping into sole responsibility for the leadership of the department on a minimum of two shifts per week.As a dedicated people leader, you will promote teamwork and uphold service quality through effective communication and coordination with other departments. Supporting the training and development of the Night Auditor, you will nurture their growth and potential. Inspire and motivate the team to deliver exceptional service, focusing on Brand Standards, Loyalty Recognition, and effective problem handling. Welcoming guests upon arrival, you will engage with them meaningfully to ensure their needs are met, responding promptly and gracefully to feedback and complaints, building lasting relationships that enhance guest satisfaction.When you are the sole Manager on shift, you will be required to step into the position of first responder and key holder, responding promptly to emergency situations. You will champion hazard identification through regular inspections, evaluating risks, and implementing control measures to create a safe and secure environment. Upholding high levels of hotel security, you will demonstrate attentiveness to individuals entering the hotel and raise alarms if necessary.This role could be a good fit for you if you havePrevious Night Audit or Finance experience.Strong analytical and organisational skills with meticulous attention to detailBeen known as a quick learner with a can-do attitudeSelf-motivation, resilience, agility and skilled at multitaskingFamiliarity with Hotel Property Management Systems (PMS) Opera and Booking Engines.Full provisional driver''s licenseCurrent First Aid/CPR Qualification (or be prepared to undertake training within your first four weeks)Current RSA Statement of AttainmentWHY CHOSE US?Hotel X is an exciting brand (a little different from the norm). We take our work seriously, injecting passion into the delivery of a memorable guest and employee experience. To do this well, we prioritise quality in everything we do, recognising that every member of our team has an important role to play in bringing our brand to life.As a valued member of our dynamic team, you will have access to:Be rewarded with Above Award rates!Fun!!! Enjoy team building, regular events, and a vibrant atmosphereThe IHG Employee Room Benefit & Friends and Family ProgramSales incentives and recognition schemesHotel X pays for 100% of any 6 therapy, mental health, or coaching sessions each year plus access to a variety of well-being resourcesCareer development, mentoring and community support opportunitiesThe chance to experience a unique Hotel environment, a little different to the norm!Come and experience our X Factor for yourself and APPLY NOW!Seniority levelMid-Senior levelEmployment typeFull-timeJob functionAccounting/Auditing and Customer ServiceIndustriesAccommodation and Food Services #J-18808-Ljbffr