Job Title

Direct message the job poster from HCLTechAPME RECRUITMENT LEAD at HCL TechnologiesLocation: Melbourne, AustraliaHaving basic Mandarin language skill is added advantageAbout HCLTech:HCLTech is a global technology company that brings together the best of technology and people to supercharge progress for enterprises worldwide. With a strong presence in the mining industry, we help global mining companies drive digital transformation, operational efficiency, and sustainable growth through cutting-edge IT and engineering solutions.Role Overview:We are looking for a Sales Client Account Manager to manage and grow our strategic relationship with a leading global mining company. Based in Melbourne, Australia, this role will oversee key client relationships across China, Australia, Peru, and other international locations. The primary focus is to ensure we deliver on our commitments, strengthen client partnerships, and drive new business opportunities. The role requires close collaboration with delivery teams, industry experts, and global stakeholders to align HCLTechs capabilities with the clients strategic priorities.Key Responsibilities:Client Relationship Management:Serve as the primary point of contact for the clients leadership team across multiple regions, ensuring a strong and trusted partnership.Understand the clients business objectives, challenges, and technology needs, positioning HCLTech as a strategic partner.Work closely with delivery leaders to ensure seamless execution of services and solutions, meeting and exceeding client expectations.Growth & Business Development:Identify new opportunities for expansion, including IT outsourcing, digital transformation, automation, and sustainability-driven technology solutions.Drive account growth by proactively engaging with client stakeholders and aligning HCLTechs offerings with their evolving needs.Lead contract renewals, upselling, and cross-selling initiatives to maximize value for both the client and HCLTech.Operational Excellence & Governance:Ensure smooth delivery of ongoing engagements, working alongside delivery teams to maintain high-quality service levels.Conduct regular business reviews with client executives to track performance, address concerns, and explore new opportunities.Manage escalations effectively, ensuring quick resolution and client satisfaction.Stakeholder Engagement & Collaboration:Collaborate with internal teams, including delivery, presales, solution architects, and leadership, to drive a cohesive and strategic client engagement model.Engage with industry leaders and ecosystem partners to stay ahead of trends and position HCLTech as an industry leader.Represent HCLTech at industry forums, conferences, and client events to reinforce our thought leadership in the mining sector.Qualifications & Experience:10+ years of experience in client management, sales, or account leadership, preferably in the Mining, Natural resources, or industrial manufacturing sector.Strong track record of managing large, complex global accounts across multiple geographies.Experience working with technology outsourcing, IT services, and digital transformation solutions.Proven ability to drive revenue growth and execute strategic account plans.Excellent relationship management, negotiation, and communication skills.Ability to navigate multicultural, multi-time-zone environments, engaging effectively with stakeholders in China, Australia, Peru, and beyond.Willingness to travel internationally as needed to strengthen client engagement.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionSales, Business Development, and Customer ServiceIndustriesMining and Manufacturing #J-18808-Ljbffr