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Customer Relationship Consultant - ServiceFull-timeEmployment Type: Full TimeTeam Name: ServiceDepartment: CRCLocation: SA or ACT basedFull-time, Part-time and Casual positions availableBe part of Beyond Bank, a bank that is for and with you.We are one of Australia''s largest, 100% customer-owned mutual banks with a credit union heritage. With over 300,000 customers and over 40 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.Our values of Customer Obsessed, Empowering Communities, Right things, right way, Shared Ambition, and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves.Where and how you can workThis role will be located within our Adelaide and Canberra offices with the ability for hybrid work.The RoleA Customer Relationship Consultant role will take your Customer Service experience to the next level. This role will develop you to reach additional heights with your lateral thinking and proactive behaviour. You will also take pride in delivering solutions to enquiries in a timely and efficient manner, taking interest in fulfilling the customer experience. A Customer Relationship Consultant role is more than just a standard inbound customer service job; its the beginning of a rewarding career. Previous finance experience is not essential.This role requires you to be flexible to work on a rotating roster Monday to Friday ranging from 8.00am 8.00pm, and on Saturdays from 9.00am to 3.00pm CST.Your key responsibilities will include, but are not limited to:High-level attention to detail and accuracy to minimise double handling, errors and customer complaintsProviding exceptional customer service and support through phone, email and face-to-face interactions with staff and customersResolving staff and customer needs and concerns in a prompt and efficient mannerAccurately following current policies, procedures and legislative and compliance regulationsTaking accountability for contribution to individual and team performanceBuilding strong working relationships with other departmentsManage enquiries relating to our customer banking needs, identify opportunities, and provide sound advice and information to our customersAbout YouTechnically savvy with the ability to navigate over multiple IT SystemsAble to operate in a change-orientated environmentWilling to learn about Beyond Banks products and servicesContribute to a high achieving team with your commitment to success and strong work ethicA problem solver that enjoys identifying the cause and resolving issuesWork in a fast-paced environment with a high volume of enquiriesAble to demonstrate your own sense of self-awareness as well as empathy for othersSee yourself in our teamYou will be joining the Customer Relationship Centre, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, online, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with our company.Why work for Beyond Bank?We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with a disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at recruitment@beyondbank.com.auAnd theres even more benefits:Additional 3 paid work-life balance days to boost your annual leavePaid community volunteer days to support many community charities across AustraliaAccess to employee discounts, health and wellbeing initiatives, employee and family assistance, plus moreA flexible, and diverse working environmentCareer development opportunities, training and coachingBy joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.What does our recruitment process look like?The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 5 weeks of mandatory full training.As a certified B Corp we are using our business as a force for good.By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia. #J-18808-Ljbffr