Job Title

Job summaryThe Corner Surgery has an exciting opportunity for a Care Coordinator / Receptionist to join our friendly, welcoming, and supportive team. We are seeking a hard-working person, who is committed to and has a genuine interest in helping patients, and who enjoys contributing to the delivery of high-quality health care.The role is initially to cover maternity leave but with a view to being offered permanent hours at the end of the contract.Closing date: 21st April 2025 with interviews planned for 22nd & 23rd April 2025.Main duties of the jobCare Coordinator dutiesAnswer the telephone promptly and deal with queries appropriately.Book appointments and home visits, ensuring that patients are offered the most appropriate appointment for their need.Signpost patients to more appropriate services when necessary.Cancel and rearrange appointments when necessary.Process requests for prescriptions and liaise with the pharmacy team.Deal with patient requests regarding results of diagnostic tests.Be the primary link with the social prescribing team, to help co-ordinate the care for patients where non-medical issues may be impacting on their health and well-being, and thus access person-centred local support and education.Have the flexibility to cover reception when required during times of annual leave or sick leave.Receptionist / Administrator dutiesRecord and maintain accurate patient information, summarising and coding information onto the patients'' notes using the practice computer system.Check, scan and electronically file correspondence from the local hospitals and community services.Coordinate and organise the Patient Participation Group; liaising with the group members and ensuring the agenda and minutes are completed.About usWe are a small practice of around 4500 patients, two General Practitioners, two part-time General Practitioners, two Advanced Nurse Practitioners, one Practice Nurse, one Health Care Assistant and a GP assistant. We are committed to providing high quality, friendly and personal primary care, whilst protecting a healthy work-life balance.We are a member of Southport & Formby GP Federation and Primary Care Network. We are also a training practice, hosting junior doctors and student doctors.We enjoy working as part of our surgery family and we hope you will consider joining our happy team.Job descriptionJob responsibilitiesThe following are the core responsibilities of the care coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:Maintaining and monitoring the practice appointment system.Process personal, telephone and e-requests for appointments.Answer incoming phone calls, transferring calls or dealing with the caller''s request appropriately.Signpost patients to the correct service.Initiating contact with and responding to requests from patients, team members and external agencies.Be the primary link with the social prescribing team, to help co-ordinate the care for patients where non-medical issues may be impacting on their health and well-being, and thus access person-centred local support and education.Coordinate and organise the Patient Participation Group; liaising with the group members and ensuring the agenda and minutes are completed.Process and distribute incoming and outgoing mail.Action incoming emails when necessary.Complete opening and closing procedures in accordance with the duty rota and maintaining security in accordance with Practice protocols.As required support the management of repeat prescriptions, ensuring they are processed accurately and efficiently in accordance with practice guidelines.Photocopy documentation as required.Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team.Clearing and re-stock consulting rooms as required.Manage all queries as necessary in an efficient manner.Maintain a clean, tidy, effective working area at all times.Monitor and maintain the reception area and notice boards, keeping the reception area free from clutter and obstructions.Support all clinical staff with general tasks as requested.Provision of refreshments for staff and visitors as required.In addition to the primary responsibilities, the medical administrator may be requested to:Support administrative staff, providing cover during staff absences.Scanning of patient-related documentation and attaching scanned documents to patients'' healthcare records.Read code data on EMIS clinical system.Action tasks from the clinical team in a timely manner.Data entry of new and temporary registrations and relevant patient information as required.Input data into the patients'' healthcare records as necessary.Carry out system searches as requested.Ordering and monitoring of stationery supplies.Person SpecificationOther RequirementsEssentialFlexibility to work outside of core office hours.Disclosure Barring Service (DBS) check.ExperienceEssentialExperience of working with the general public.DesirableExperience of administrative duties.Experience of working in a health care setting.QualificationsEssentialEducated to GCSE level or equivalent.DesirableGCSE Mathematics & English (C or above).AMSPAR Receptionists Qualification.NVQ Level 2 in Health and Social Care.SkillsEssentialExcellent communication skills (written and oral).Strong IT skills.Clear, polite telephone manner.Competent in the use of Office and Outlook.Effective time management (Planning & Organising).Ability to work as a team member and autonomously.Good interpersonal skills.Problem solving & analytical skills.Ability to follow policy and procedure.DesirableEMIS user skills.Personal QualitiesEssentialPolite and confident.Flexible and cooperative.Motivated.Forward thinker.High levels of integrity and loyalty.Sensitive and empathetic in distressing situations.Ability to work under pressure.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameThe Corner SurgeryAddress117 Fylde RoadSouthportMerseysidePR9 9XPEmployer''s website#J-18808-Ljbffr