Job Title

Founded in 1760, CREED is a prestigious luxury fragrance house with over 260 years of heritage. Renowned for creating bold, refined, and timeless fragrances, Creed continues to define excellence in the world of perfumery. We are expanding our team to bring the artistry of CREED fragrances to customers across the country, and we''re looking for a National Trainer who is passionate about sharing this legacy with others.Purpose of the JobThe CREED National Trainer will provide in-depth fragrance training to frontline sales staff, ensuring the development and performance of Fragrance Experts and Specialists. This role will also involve managing and upholding fragrance-related services and customer experience to meet the brand''s luxury standards.Main ResponsibilitiesProduct TrainingConduct ongoing classroom training sessions, including new Beauty Consultant integration, novelty training, and fragrance-specific training.Implement training strategies aligned with the CREED strategic view to ensure performance standards are met for Beauty Consultants, Fragrance Specialists, and Experts.Facilitate continuous product knowledge development, application techniques, and the service ceremony for all frontline staff.Counter CoachingProvide on-site coaching to ensure that Beauty Consultants, Fragrance Specialists, and Experts perform with 100% knowledge implementation at the point of sale (POS).Track and follow up on individual productivity, ensuring KPI goals are met and performance remains aligned with the companys standards.Lead the Fragrance team, monitor performance, and ensure professionalism in fragrance services and customer experience.People DevelopmentDevelop training programs for Fragrance Experts and Specialists to upgrade their knowledge and enhance their professionalism.Provide ongoing feedback to Sales Management regarding the Fragrance Teams performance, both at the individual and team levels.Training MaterialsMaintain and update all training modules to ensure they reflect the latest industry developments and company requirements.Prepare, implement, and update training materials and tools regularly, adapting international training content to meet local needs.EventingSupport Marketing and PR activities by acting as a technical spokesperson for CREED brand and fragrance products. Events will include fragrance masterclasses, workshops, press events, etc.Organise bi-annual CREED training roadshows in Sydney, Melbourne and Brisbane to train the teams on new product launches and reinforce the circle of service.Other SupportParticipate in monthly calls with the Global Team and APAC markets to share brand updates and review training performance across the region.Join one-on-one sessions with the Global Team to assess training KPIs and provide detailed updates on market-level initiatives.Deliver regular reports to CREED Global outlining training activities and key performance indicators.Support the recruitment and onboarding of new Fragrance Experts and Specialists, ensuring alignment with CREEDs brand strategy and standards.Implement CREEDs operational procedures and service guidelines across designated programs at the point of sale.Offer product knowledge and technical support to the Customer Service Team to assist with customer inquiries effectively.Desired ProfileExperience Required:Minimum of 2 years in training or fragrance/retail role within the beauty industry.Proven field coaching or counter-coaching experience in a retail setting is a plus.Strong passion for fragrances and luxury products.Excellent interpersonal, communication, and presentation skills.Strong coaching abilities and active listening skills with a positive attitude.A team player who can work independently and is eager to learn.Strong organisational skills with a keen attention to detail.Self-starter, able to manage multiple tasks in a fast-paced environment.Ability to adapt to change and solve problems effectively.Technical Skills:Proficient in MS Office (Word, PowerPoint, Excel) and familiar with email and internet tools.Profile:3-5 years of hands-on training experience in the fragrance or retail industry, with a particular focus on beauty.Passionate about fragrance and luxury retail.Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Education and TrainingIndustries: Personal Care Product Manufacturing #J-18808-Ljbffr