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At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive and that its all driven by human intelligence.Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge whats possible.From manufacturing and engineering to cybersecurity and space, were driving progress in some of the worlds most important industries and working together to build a future we can all trust.Benefits @ ThalesCompetitive remuneration + Super + Bonus + Free Medical InsurancePersonal & professional training development opportunitiesFitness Passport Discount Access to a network of Gyms across AUSEmployee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)Modernised Paid Parental LeaveVeterans LeaveNovated Lease optionsFamily support through our partnership with Parents at WorkThe Role: Service Delivery ManagerReporting to the Programme Manager, the Service Delivery Manager oversees in-service support operations for the Collins Class Submarine sonar suite in Western Australia. This role ensures efficient, safe, and cost-effective operations at Thales Rockingham site while supporting customer commitments at multiple Western Australian sites, and teams deployed nationally / internationally as required. Additionally, the Operations Manager acts as a deputy to the Scylla ISS Programme Manager, driving high-quality service delivery.Key Responsibilities:Lead and enforce safety, security, and compliance requirements across all operations.Drive team engagement, development, and performance management.Manage teams providing maintenance, configuration, and support services under the Scylla ISS contract.Oversee site operations, ensuring adherence to safety, security, and corporate processes.Manage customer reporting, project risks, and workforce planning.Oversee repair workshop and warehouse operations, integrating them into the business supply chain.Support business improvements, including process optimisation and system enhancements.Represent Thales within the Collins Enterprise Delivery Team.Your Skills, Qualifications and Experience:Tertiary qualification in business, engineering, or project management.Project Management Certification (or willingness to obtain).5+ years experience in senior operations or business management.Strong leadership and team management skills.Proven experience in customer and service management.Skilled in coaching and team development.Proficiency in Microsoft Office Suite.Excellent communication, self-management, and planning skills.WE ENCOURAGE YOU TO APPLYAfter you have applied, you will receive an email acknowledging your application. Well then provide a personalised experience for suitable applicants as we progress the selection and assessment process. Prior to being offered employment, you will need to complete pre-employment police checks.As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. To learn more about clearances please visit easy to dismiss the perfect opportunity if you dont see yourself as the perfect fit. If this role feels right no matter your background or personal circumstances please introduce yourself or join our community. Were committed to supporting a diverse workplace, and that starts here.Were proud to be endorsed by WORK180 as an Employer for All Women, but we know theres always more we can do. Well continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.Read more about our WORK180 endorsement. #J-18808-Ljbffr