Job Title

OUR PURPOSE IS TO PROTECTWE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCEAdministration Support OfficerReporting to the Partnership and Innovation TeamBased in our Northern Region (Singleton/Speers Point)About the role:In this role, you will provide valuable and productive administration and customer service support to the Health Partnership team. You will have the ability to work independently and manage multiple tasks simultaneously, with a primary focus on managing the team inbox, assisting the Industry Health Partners (IHPs) and actioning any ad hoc customer enquiries. A respectful approach to customers is essential, as well as a solid understanding of privacy and confidentiality procedures to respond accurately to queries and reporting requests.Responsibilities will include:Managing centralised team inbox including being the first point of contact for customers and/or clientsAction specific customer requests, providing customer support, and education as requiredOrder 43 advice and customer supportManaging and providing service provision quotesMonthly reportingBooking and Managing team travel and accommodation requirementsMaintaining accurate information and file managementAbout you:Your education, experience and skills will include:HSC or TAFE equivalentCert III in Business Administration (desirable)Previous administration experience (required)Experience or knowledge of current Order 43 legislative requirementsPrior knowledge of NSW Coal Mining industryAbility to work in a team and independently with a focus on customer service excellenceCompetent in the use of Microsoft Office, particularly Word and ExcelFriendly and professional outlook combined with a strong work ethicDiscretion and the ability to keep information confidentialStrong attention to detail and excellent communication skillsDemonstrated behaviours aligned to our company values and culture - we care, we work together, we make a differenceWhat we offer:Check out our Benefits page to learn more about our Employee Value Proposition!Friendly and supportive team culturePermanent, full-time role7.25-hour days, Monday to Friday5 weeks annual leave plus 20% leave loading18 days personal leave & 3 days family and emergency leavePaid Parental Leave for permanent employees (super paid on paid parental leave)Additional company holidays at Easter and ChristmasAccess to onsite gym and onsite parkingReward and Recognition program to celebrate your successRetailer discounts through Smart Spending AppAccess to Employee Assistance Program and novated leasingAbout us:Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry. Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, ''to protect''. Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens. Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts.Successful applicants will be required to complete a satisfactory background check (including criminal history, references and Covid vaccination) prior to commencement of employment.We take our responsibility to protect the industry that we work in very seriously. Our people, Customers and Community safety and wellbeing are priorities for us.To apply:Please complete your details, click apply for this position and attach a copy of your Cover Letter and Resume.Applications close 18 April 2025. Please note applications may be shortlisted and progressed prior to the closing date. #J-18808-Ljbffr