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DescriptionLeidos Life Days - Enjoy 12 additional leave days accrued over the year on our Life Day ProgramHybrid Role - 3 day onsite requirement with 2 days working from home per week in this flexible roleWere a Family Friendly certified workplace we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here.Do Work That MattersLeidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the worlds toughest challenges in government, intelligence, defence, aviation, border protection and health markets.Your New Role and ResponsibilitiesThis role will be responsible for performing service desk functions to support the Defence user base, configure and manage the Production JFIMS environment, and support technical projects when required.Provide Tier 1-3 support to users and customer management personnel on systems technical issues and service requestsDocument records of action taken via ticketing systemsRecommend, implement, install and maintain appropriate technology to meet client needsDefine problems, collect data, establish facts, draw valid conclusions and prepare appropriate reportsDetect, isolate and resolve automated information system problems.What Youll Bring to Make An ImpactTafe or University Qualifications in IT and Computing areasProvision of service desk operation and support functionsApplication support experience to end usersDemonstrated ability to build and maintain effective working relationships in a team environmentAbility to work in a team environment and autonomously in a professional IT industryStrong planning, organisational and problem-solving skills.Dont worry if you dont tick all the boxes if you meet most of them, we encourage you to submit your application. Were most interested in your strengths, what you want to learn and how far you want to go.This role does require the successful applicant to be an Australian Citizen and be willing to obtain and hold a NV-1, AGSVA security clearance.Diverse Team Members, Shared Values and a Common PurposeProviding our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It''s about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase Chief Executive, Leidos Australia.Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.Next StepsTo apply for this role, click on the apply link and submit your detailsRecruitment process - 1 virtual interview, potentially 1 face to face & background checksApplicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if youd like to discuss any additional support during your application or throughout the recruitment process. #J-18808-Ljbffr