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Weve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, youll not only get to make a difference to millions of Aussie livesyoull also get to see your impact.About the teamAs the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, were constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.About the roleColes Group is seeking a dynamic and strategic leader to join our team as the Head of Customer Propositions. In this role, you will be responsible for defining and refining our customer propositions across various network products, ensuring alignment with business strategy and enhancing the customer experience. You will drive the end-to-end journey across all fulfilment channels, including digital and physical experiences, and lead innovations that differentiate us in the market.Key responsibilities include overseeing the performance of Click & Collect, Partner Delivery solutions, B2B partnerships, and On-Demand propositions. You will collaborate closely with operations, supply chain, and store teams to ensure excellence in fulfilment, champion digital innovation, and optimise service delivery. Additionally, you will leverage data, analytics, and customer feedback to inform proposition enhancements, track industry trends, and ensure continuous improvement.You will lead and inspire a high-performing team, ensuring compliance with company values and governance standards, while fostering a culture of excellence and development. This role offers a unique opportunity to shape the future of Coles'' customer experience and drive significant growth across our business.About you and your skillsExtensive experience in retail, eCommerce, or digital fulfilment leadership roles.Proven ability to lead large-scale digital transformation initiatives.Experience in managing and optimising third-party partnerships.Strong stakeholder management and negotiation experience.Background in leading high-performing teams across cross-functional disciplines.You''ll also haveDeep understanding of customer propositions, particularly in grocery and convenience retail.Strong knowledge of supply chain operations, logistics, and last-mile delivery.Analytical mindset with experience using data to drive decision-making.Excellent communication, leadership, and problem-solving abilities.Ability to manage competing priorities in a fast-paced environment.Whats in it for you?Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform mythanks. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.Opportunities for learning and development: No matter where you start within our diverse business, youll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.About the recruitment processWere continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.Were happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the Our Recruitment Process section of our careers site or email inclusionrecruitment@coles.com.auJob ID: 151042Employment Type: Full time#LI-OR1 #J-18808-Ljbffr