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Primary Details Time Type: Full time Worker Type: EmployeeMotor Claims OfficerLocation: Adelaide, SAType: Permanent, Full-time positionThe opportunityAt QBE its not just what we do, but how we do it we are a diverse team of insurance professionals with a focus on service excellence for our valued customers and stakeholders.This is an exciting opportunity to join an established team looking after motor claims within Elders portfolio.You will ideally have claims experience although if you have exceptional call centre/customer service experience and are keen to learn a new industry this could also be the opportunity for you!Your new role Promote QBEs products and services through fostering great relationships with customers and stakeholders, showcasing our QBEDNA and company valuesProvide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, Elders Agent, organisations, and partnershipsProcess claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcomeDeliver high quality customer service and develop a good working relationship with all customers and service providersManage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectivelyEnhance and develop your own technical expertise and participate in professional development and training where requiredAbout you To be successful in this role, you will have:Previous experience within insurance claims is highly advantageous although not mandatoryPrevious experience in call centre, customer service and/or administrationStrong customer service skills with a highly supportive approachA passion for making a difference and helping people in their time of needAn engaging and courteous phone manner with the ability to type and talk concurrentlyAbility to handle multiple and competing tasks to meet customer needsExcellent organisational skills with the ability to critically assess and analyse tasksAbout QBEWe can never really predict whats around the corner, but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage. Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.And our people will be at the centre of our success. Were proud to work together and encourage each other to enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 27 countries, were big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.We believe this is our moment what if it was yours too? Your career at QBE lets make it happen!BenefitsHybrid Working a mix of working from home and in the office to enhance your work/life balanceOur Thriving at our Best wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice18 weeks gender-equal flexible leave for all new parents, including paid superThe ability to maximise retirement savings through voluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsAdditional leave and support through QBEs Family Domestic Violence First Responder NetworkDiscounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partnersRewards & Recognition2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsPlatinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI+ workplace inclusionRanked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduatesTop 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)Family First accredited employer since 2021APPLY NOW and lets make it happen!Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.comSkills:Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr