Job Title

Weve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, youll not only get to make a difference to millions of Aussie livesyoull also get to see your impact.About the teamOur Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.As part of the Coles Technology Services and Commercial function, this role will support the adoption and evolution of future technology to maximise agility for tech enablement at Coles Retail stores.If you are passionate about all things IT Service Management and have a flair for delivering brilliant ITSM operational outcomes for providers and consumers of the platform services, then wed love to chat to you.About the roleThrough thought leadership, you will define, deploy and mature the operational IT Service Management practices of the Integration Platforms and services through Service Integration, Service Management and ITIL Core Processes. Your focus will be on the Service Transition suite of practices.You will be responsible for Service Transition within Integration platforms; this includes partners, platform and delivery teams. You will collaborate with colleagues and team members to deliver quality capability objectives that are aligned with quality measurement and enablement objectives.You will support and enable the design, planning, implementation and release of service management automation enablement capabilities and aspects of service reliability engineering across the platform. You will act as a service custodian of the Integration technology products/assets.We are looking for someone with good operational experience & technical appreciation of shared service enterprise platforms and exceptional vendor and stakeholder management skills, with the ability to drive and develop mutually strong relationships.Key responsibilities include:Provide input into a framework for Integration Platform Service Integration and Management, including any required tooling, internal capabilities, and standardisation.Ensure Service Transition processes for Integration Platforms are defined, documented, adopted and maintained.Provide regular management reporting on Integration Platforms Service Transition performance.Work collaboratively with enterprise service management to define and maintain a collective enterprise definition of service and service level objectives, aligned with overall business goals.Provide continuous operational support for the metrics and associated measurement plans related to Integration Platform Service, including operational definitions / operational processes.Provide operational support to adopt platform and service measurements in the Integration engineering teams with a focus on achieving enterprise quality outcomes.Support the integration of ways of working into contributing frameworks or processes, such as risk management, project management, delivery management etc.About you and your skillsExtensive IT experience, across a diverse range and scale of operational roles in agile and hybrid environments, within a variety of operating and delivery models including operation support.Demonstrated experience in defining, delivering and governing the operational elements of Service Transition frameworks including Change Mgmt, Release & Deployment, Change Evaluation, Service Transition planning, Asset Mgmt and Configuration Mgt.Demonstrated experience in defining and delivering operational excellence across the IT Service Management and SIAM practices.Experience and understanding of operational Asset Management and Configuration Management practices including supporting asset lifecycle activities, configuration management QA, support for Product Owners with asset health.Develop and mature the Integration Platform practices for the Configuration Management DB to uplift quality of information.Be able to work collaboratively with all teams including Developers, Engineers, Testers, Technical Leads, Project Managers, IT Leadership, to ensure that project deliverables meet expected Change QA levels.Experience in engaging with leaders and stakeholders through the Service Transition delivery lifecycle.Proven experience delivering service management transformation and enablement transitions for ways of working.Demonstrable exposure to and extensive knowledge of IT services principles and frameworks including ITIL, process tools (ServiceNow), frameworks and best practice methods.Understanding of service and product management principles and implementations in complex enterprise environments.ITIL Foundation qualification (ITILv3/ITIL4).Demonstrable understanding of using a Software Delivery Lifecycle.Hands-on experience of ITSM controls, risk management and best practices.Experience of defining and implementing frameworks and processes across ITIL and SIAM frameworks.Key Tools: ServiceNow, JIRA, Confluence, SharePoint, project planning and release management tools (e.g. MS Project).Were looking for someone who has a range of Service Management expertise across multiple ITIL practices, but has chosen to make Service Transition capabilities their specialty. Were talking Change Mgmt, Release & Deployment, Transition Planning, Asset Mgmt & Configuration Mgmt as your focus. Were also looking for a varied industry background and a minimum of 10 yrs experience in driving Service Management uplift for these capabilities.Its a brand new role, so join us and make it your own!Whats in it for you?Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hot deals exclusive to team members that translate into additional savings.Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform mythanks. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.Opportunities for learning and development: No matter where you start within our diverse business, youll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.About the recruitment processWere continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.Were happy to adjust our recruitment process to support candidates with disabilities. For further information and additional contact details visit the Our Recruitment Process section of our careers site or email inclusionrecruitment@coles.com.auJob ID: 153099Employment Type: Full time #J-18808-Ljbffr