Job Title

The OpportunityAs an Inbound Customer Service Officer, you will be the first point of contact for our valued clients, including doctors, retail pharmacies, and hospitals, providing exceptional service and assistance with product inquiries, availability, and delivery times. Youll also have the opportunity to cross-sell additional products to meet client needs.Key Responsibilities:Respond to inbound calls from healthcare professionals and organizations, answering product inquiries, product availability, pricing, delivery and order status.Taking sales orders via phone, fax, and emails.Cross-sell additional products based on customer needs and preferences.Ensure a high level of customer satisfaction through professional, timely, and accurate service.Maintain detailed records of customer interactions and transactions.Stay informed about product updates, promotions, and company policies.About You!Previous customer service experience in retail pharmacy or healthcare industry will be ideal.Strong communication and interpersonal skills.Ability to multitask and prioritize in a fast-paced environment.Knowledge of medical products, terminology, and healthcare systems is a plus.A proactive attitude and the ability to handle customer inquiries with care and professionalism.About Us!Paragon Care is an ASX-listed industry leader in the healthcare industry, specialising in supply and service of advanced medical equipment, devices, and consumables.With an unwavering commitment to innovation and excellence, Paragon Care is at the forefront of transformative healthcare technologies, dedicated to shaping the future of diagnostics and healthcare decision-making.We''re not engaging any recruitment agencies for this role, so if you''re interested, please apply directly!Successful applicants will be required to complete a pre-employment medical that includes an illicit substance test and criminal history check prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.Paragon Care fosters a workplace that seeks to include, welcome, and value the contributions of all people and encourages people with a disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply. #J-18808-Ljbffr