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Dabbles been shaking things up in the Aussie wagering scene since 2021, running a licensed sportsbook under the NTRWC.Our mission? To make betting more fun, social, and genuinely entertaining.We have office hubs in Darwin, Melbourne, Brisbane, Sydney, Adelaide, and Albury. While we support remote-friendly work, we also love giving our team the chance to connect in person. That''s why we offer cross-office sponsored flights year-round to promote collaboration and connection.Our global operations span multiple markets, including our innovative Daily Fantasy Sports app servicing the United States, which launched in 2023.We are a team of highly driven enthusiasts and were on the lookout for our next Dabbler to join us as we continue in our journey.Dabble CultureDress for your day so you can focus on what mattersSwitch up your office, work from home, work from wherever helps you to deliverGenuine, like-minded team of visionaries. We welcome ideas big and small!Scheduled focus time to encourage deep thoughtOur annual convention, Dabblecon, brings us all together to celebrate our successes and plan continued evolution over the coming yearEach day is led through upholding our core Values: Fun, Celebratory, Community, Evolutionary and FocusDabble PerksA minimum of five weeks of paid annual leave for all DabblersPaid parental leave for both primary and secondary caregiverWe encourage you to visit our network of offices: sponsored flights available to staff and spouse/immediate familyFlexibility with working hours to accommodate our cross-country employee base: you are free to manage your own timeYour wellness is our genuine concern: We sponsor access to the Sonder app for employees and their families with 24/7 support across mental health, medical advice, safety support and moreUp to 10% annual cash bonus based on Company performance metricsDabble Day Dividend: all Dabblers split the days revenue evenly on our birthday each year. You share the workload, why shouldnt you share the reward?Safety first: your ride home from company sponsored events and your flu jab is on usOverviewA key member of the Customer Operations team, the Customer Service (CS) Agent ensures the success of the organisation by assisting and taking ownership in various key functions including Customer Service, QA, internal staff training and any RSG compliance obligations whilst handling direct and escalated service contacts from customers through telephone, live chat and email. The CS Agent ensures a high level of accuracy, transparency, timeliness, and compliance in the day-to-day operations.To be successful in this role, the CS Agent will require outstanding communication and interpersonal skills, the ability to prioritise workload, advanced knowledge of the Customer Service functions of a wagering organisation and be experienced with creating and reviewing training documents and employee training.Primary LocationThis role is currently open to all locations within Australia.ResponsibilitiesEnsure all required customer service activities are completed to Dabbles high standard of customer communication, including the prompt support of customers via all channelsAssist in the creation/implementation of CS policy/documentation for training of staff membersAssist in Compliance Officer roles where required, including any associated responsibilitiesBuild effective relationships within the team/companyEnsure the needs of the customer are always the primary focusAssist the wider company by fulfilling any ad hoc Trading/Risk/Other roles as may be required from time to timeSkills & QualificationsExperience in the gaming and wagering industryExperience in a Customer Service focused role in a call centre environmentAdvanced knowledge of Intercom or alternative and its functions (Admin level)Exceptional attention to detail and the ability to work well under pressureAn analytical mind and inclination for problem solvingA can-do attitude and ability to see the bigger picture!Are you a Dabbler?A Dabblers attitude is paramount, as the right person will be able to learn quickly and adapt to any skill gaps. A Dabbler is always a team player, with a willingness to share with and learn from others. Being a remote-first workplace, collaborative working styles are crucial to empower and grow each individual member (eg we prefer openness via public channels to problem solve or ideate on Slack).A Dabbler uses their freedom of autonomy to its absolute potential and enjoys contributing to the Dabble community. We hold respect for our peers very highly there is no such thing as a bad idea. We encourage you to think differently, be brave and strive to always raise the bar. Dabble was born out of thought sharing and should tackle growth in the same way. Dabble embraces empowerment of all people at any level of seniority and experience to own their work and talk their book wherever they can.A fulfilling life extends beyond work, and we encourage our employees to prioritise self-care and well-being. This means taking breaks when needed, setting boundaries, and seeking support when facing challenges. We are committed to creating a safe environment where individuals feel comfortable discussing their wellbeing and accessing resources when necessary.Your scheduleThis role requires flexibility to work a rotating roster, including weekdays, weekends, and public holidays. Youll need to be available across varying hours, with shifts scheduled across a 7-day week.RemunerationThe advertised salary for this position is $72,000 + Super + Benefits with room to be flexible. #J-18808-Ljbffr