12-month contract with potential for extension$34 per hour + superFull-time hours on-site in GosfordAbout the Role:An exciting opportunity exists for a Customer Service Officer to join a NSW Government Agency in a Call Centre environment. This role offers a chance to develop your customer service skills in a fast-paced environment, providing assistance via phone, email, and online platforms. The successful candidate will work on a rotating roster (7am - 7pm), Monday to Friday, with shifts changing every 4 weeks.Responsibilities:Provide high-quality customer service and resolve enquiries professionallyAssist customers with road licensing and identification servicesNavigate multiple systems efficiently to provide accurate informationMaintain professionalism and adhere to compliance standardsAbout You:2-3 years of customer service experience (customer service, reception or retail)Excellent written and verbal communication skillsPrevious government experience preferred but not requiredStrong computer skills, including:Typing and navigating with a mouse and monitorStrong email etiquetteProficiency in Microsoft Outlook and TeamsAbility to learn new systems quicklyBenefits:Competitive hourly rateLong term contract with potential for extensionFull training provided with ongoing supportOpportunity to gain experience with State Government agencyAdditional Requirements:Police Check requiredMust be able to commit to the full training scheduleMust be available for an in-person interview at the Gosford Contact CentreThose with previous experience in State, Local or Federal Government will have an advantage.For any questions regarding this role please reach out to Grace Causley at gcausley@quayappointments.com.au #J-18808-Ljbffr
Job Title
Customer Service Officer