Job Title

Client Service Officer - TownsvilleSpinal Life Australia is a not-for-profit organisation passionate in our commitment to rebuilding lives, promoting and celebrating independence, and preventing spinal injuries. Our Personal Support & Home Care Services team supports people with spinal cord injury and other physical disabilities, so that they can live the life they choose. In this busy relationship-focused role, you will primarily be responsible for the coordination and continuous improvement of service delivery to a caseload of clients within Personal Support and Home Care Services. This includes responsibility for funding, care plans, assessment of client experience and a strong focus on providing a great customer service.You will also lead a team of Support Workers working autonomously in our clients'' homes, helping to engage them with our organisation, plan for their development and training, and support them to be the best Support Workers in the sector! This is a permanent part time position working 46 hours per fortnight based in our Townsville office.Key Responsibilities Will IncludeEnsure individualised quality service is provided and maintained to our clients receiving personal care and support servicesManage relationships with internal and external stakeholders that ensure individual service delivery outcomesEffectively manage a team of personal support workers, to ensure delivery of great quality services to our clientsMonitor client funding packages to agreed budgets and implement strategies to address any ongoing issues where requiredPartner and collaborate with our clients and stakeholders to deliver appropriate and sustainable serviceCoordinate Personal Support Workers and Clients rostersThis is an office-based role, however travel will be required within Townsville and may require regional travelConduct interviews with support staff and assist with the presentation of inductions and orientation of new staffQualificationsOur high-performing Client Services Officers come from a variety of backgrounds and specialisations. We''re looking for someone who has:Transferrable customer service or management experienceExperience working within community services or the disability sectorExperience in, or the ability to rapidly acquire knowledge of, working within a quality management frameworkExperience in rostering desirableAbility to manage competing priorities effectively while still delivering exceptional client outcomesProven experience in supervising, developing and mentoring staffAdvanced communication skills, with the ability to effectively communicate with a wide variety of people, including support staff, clients from varied backgrounds, government agencies, and funding partnersExcellent relationship building skills, being an ambassador for our organisation and our clientsYou will need a current NDIS Worker Screening Card or be able to obtain one prior to commencementYou will also need to complete the free online NDIS Worker Orientation ModuleWhy work at Spinal Life Australia?By doing a great job, you''ll be making sure that our clients receive the support they need to help them live the life that they choose.Apply now and you''ll also enjoy all the benefits of working with Spinal Life Australia, including:Salary packaging arrangements that can increase your take-home pay.Working in a team where your expertise is recognised and your contribution truly valued.For further information regarding the role please feel free to contact Cheryl Varghese, Talent Acquisition Specialist on 07 3435 3***.Visit our website www.spinal.com.au for more information about what we do, our customers, and our staff.Seniority levelMid-Senior levelEmployment typePart-timeJob functionFinance and SalesIndustriesIndividual and Family Services #J-18808-Ljbffr