Job Title

Don''t just work for the city; co-create itPermanent opportunity, 35-hour weekAre you passionate about libraries and providing exceptional customer service? Do you thrive most when leading, supporting and mentoring high performing teams?A permanent opportunity has become available for an experienced Library Service Delivery Coordinator where you will be a key leader in our Library Services team. Working as part of a leadership team you will oversee customer service operations across ten dynamic library locations.As a member of our team, you won''t just work for the city; youll co-create it. Here, your ideas and efforts directly shape the places where you and your community live, work, and play.Through your work, youll have a behind the scenes pass to Newcastle''s evolution as you shape our future as a liveable, inclusive city. Youll lead and inspire front-facing staff, ensuring they deliver outstanding experiences to our community. With a strong focus on innovation and continuous improvement, you will drive the evolution of our spaces, services, and resources to meet the changing needs of library users.This role is perfect for a highly organised, forward-thinking professional who loves mentoring staff, problem-solving, and making a real impact. Youll be responsible for coordinating branch operations, enhancing service delivery, and ensuring our libraries remain vibrant, accessible, and responsive to community needs.Find out more about your new career by viewing the position description here.Life at City of Newcastle (CN)Youll get to experience your work up close alongside the brilliant minds of your colleagues who care for one another and the region.Youll chip away at ambitious plans with a talented, passionate crew alongside you, shaping the very fabric of our community. Showing up for neighbours not shareholders.Every single day offers the chance to think big and act local. Planning and prioritising to achieve the most important outcomes with the community.Youll add value in the moments that matter. From librarians to lifeguards, in a range of iconic places, we achieve a better Newcastle together.Whether were planning to host the Matildas, providing essential services or supporting creative artists, its what we do when the cameras aren''t rolling that matters most.Our focus on inclusion and respecting culture, will help you feel a deeper connection with others. You''ll connect with internal communities that will help you to feel a sense of belonging and reflect the diversity of the growing region.Youll do meaningful work and do it sustainably as you take ideas from plan to play, in your own backyard.With hundreds of different roles, each person adds their uniqueness to our culture and plays their part as we head towards our 2040 vision.With natural assets and a focus on the environment, co-create a sustainable region with us.At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what''s important and provide the benefits to enable a work life balance that allow us to enjoy the city we shape.We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.Dont just work for the city, co-create it. Join and expand your career at the City of Newcastle.Application Closing Date: 23 April 2025Remuneration: $111,827.80 + 17.5% annual leave loading yearly payment + 11.5% Superannuation per annum for a 35-hour weekContact: Mala Scorse - Head of Service Delivery - 02 4985 6692If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.You must have the right to live and work in Australia to apply for this job.CN do not accept unsolicited resumes, and we respectfully ask that recruitment agencies do not contact us at this stage.The NSW Child Protection (Prohibited Employment) Act 1998 makes it an offence for a person convicted of a serious sex offence, or a Registrable Person under the Child Protection (Offenders Registration) Act 2000 to apply for these positions. Relevant criminal, Working With Children and prior employment checks, including relevant disciplinary proceedings may be conducted on recommended candidates.Personal Details * Required fieldFirst name *Last name *E-mail *Digits only or add + for international numbersStreet *Street Cont.City, Town or Suburb *Postcode or Zipcode *Country *State, Region or Province *LinkedIn URL(Please click on your profile and copy the URL from your profile page.)QuestionsHave you previously been employed with City of Newcastle? *YesNoAre you an existing employee of City of Newcastle? *YesNoPlease outline your current right to work in Australia: *I am an Australian citizenI am a Permanent ResidentI require visa sponsorship to work by City of NewcastleI hold a current work visa (please provide information of your current visa below)Do you have the right to work in Australia? *YesNoHave you served in the Australian Defence Force? *YesNoAre you currently engaged as a contractor (including labour hire) with City of Newcastle or have been in the last 2 years? *YesNoIs the advertised salary package in line with your expectations? *YesNoDo you have a current Working with Children Check (or willingness to apply for one if selected for the position)? *YesNoDo you have Bachelor qualifications in Library and Information Science, Leadership & Management and or equivalent experience. *YesNoAre you willing to participate in a rotating roster including weekend and evening shifts in accordance with the City of Newcastle Enterprise Agreement and the requirements of Newcastle Libraries. *YesNoPlease outline your qualifications in Library and Information Science, Leadership & Management and/ experience in a library setting or similar community focused environment. *Tell us about your people leadership experience, specifically leading and developing multi-disciplinary teams across various locations. *This role requires a high level of organisation, working as part of a leadership team to coordinate staff, resources, and visitation. Please give us an example of when you have identified an opportunity for improvement and implemented an initiative, system, or workflow to enhance service delivery. *Service innovation is a key focus of this role. Tell us about a time when you have successfully planned and implemented an innovation that has delivered an impactful benefit to the community. *The City of Newcastle is committed to inclusion, diversity and equity in the workplace and in our activities within the community. Please provide an example of how you have demonstrated an active commitment to the principles of inclusion, diversity and equity in your career? *City of Newcastle acknowledges that we operate on the grounds of the traditional country of the Awabakal and Worimi peoples.We recognise and respect their cultural heritage, beliefs and continuing relationship with the land, and that they are the proud survivors of more than two hundred years of dispossession.CN reiterates its commitment to address disadvantages and attain justice for Aboriginal and Torres Strait Islander peoples of this community. #J-18808-Ljbffr